Technical Account Manager - Drive Adoption & Equity

Hightouch; San Francisco (CA); On-site; USD 165,000 - 200,000; Full time

Benefits offered by this job

Equity compensation

10-year post-termination exercise window

Job summary

Hightouch is seeking a Technical Account Manager in San Francisco. This role acts as a bridge to mid-market customers, ensuring they maximize their use of the Hightouch platform.

Key responsibilities include supporting customer retention and collaboration with Sales, overseeing onboarding, and providing technical guidance. Ideal candidates have over 5 years of experience in client-facing roles and strong project management skills. Competitive compensation is offered, including equity options.

Qualifications

• 5+ years in a client-facing and/or technology-focused role.
• Experience managing technical projects with a customer-first attitude.
• Proven ability to understand complex systems.

Responsibilities

• Support retention and expansion of mid-market customers.
• Collaborate with Sales for increasing Hightouch adoption.
• Deliver organized onboarding experiences through project management.

Skills

Client-facing experience

Technical acumen

Project management skills

Communication skills

Troubleshooting

Problem-solving

Tools

SQL

Databases

APIs

Reporting tools

Job description

Hightouch is seeking a Technical Account Manager in San Francisco. This role acts as a bridge to mid-market customers, ensuring they maximize their use of the Hightouch platform.

Key responsibilities include supporting customer retention and collaboration with Sales, overseeing onboarding, and providing technical guidance. Ideal candidates have over 5 years of experience in client-facing roles and strong project management skills. Competitive compensation is offered, including equity options.