Technical Account Manager, Mid-Market

Hightouch; San Francisco (CA); On-site; USD 165,000 - 200,000; Full time

Benefits offered by this job

Equity compensation

10-year post-termination exercise window

Job summary

Hightouch is seeking a Technical Account Manager in San Francisco. This role acts as a bridge to mid-market customers, ensuring they maximize their use of the Hightouch platform.

Key responsibilities include supporting customer retention and collaboration with Sales, overseeing onboarding, and providing technical guidance. Ideal candidates have over 5 years of experience in client-facing roles and strong project management skills. Competitive compensation is offered, including equity options.

Qualifications

• 5+ years in a client-facing and/or technology-focused role.
• Experience managing technical projects with a customer-first attitude.
• Proven ability to understand complex systems.

Responsibilities

• Support retention and expansion of mid-market customers.
• Collaborate with Sales for increasing Hightouch adoption.
• Deliver organized onboarding experiences through project management.

Skills

Client-facing experience

Technical acumen

Project management skills

Communication skills

Troubleshooting

Problem-solving

Tools

SQL

Databases

APIs

Reporting tools

Job description

About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry‑leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end‑to‑end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn’t previously possible. Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino’s, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact‑driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you’re energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we’d love to meet you.

About The Role

As a Technical Account Manager, you will become the bridge between Hightouch and our largest mid‑market customers. You will oversee the entire customer journey from kick‑off to onboarding to continued customer success and, finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our customers understand and utilize the Hightouch platform to its fullest extent and beyond. In this role, you strive to understand customer requirements and issues at the molecular level, uncover use cases, and guide the customer into their ideal future state while shaping the innovation of the Hightouch platform.

What You’ll Do

• Support the retention and expansion of mid‑market customers as a critical member of the Customer Success team
• Collaborate closely with Sales to strategize on increasing the adoption of Hightouch within large organizations
• Deliver a timely and organized onboarding experience through effective project management, ensuring customers see the full value of Hightouch’s products and advising on technical best practices
• Provide clear proactive technical guidance and expertise across all our products
• Work with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute to the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

What We’re Looking For

• 5+ years of experience in a client‑facing and/or technology‑focused role where business experience and technical acumen were combined
• Experience managing and executing technical projects with a customer‑first attitude and strong empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
• Strong troubleshooting and problem‑solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross‑functionally with different teams and types of people
• Ability to work under pressure, meet deadlines, and navigate unexpected roadblocks with ease

Compensation Details

On‑Target Earnings Range: $165,000–$200,000 annually

Base Salary: $132,000–$160,000 annually

We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10‑year post‑termination exercise window.