Technical Account Manager — Dev-First Customer Success

LiteLLM; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health benefits

401k with match

Dental and Vision benefits

Job summary

LiteLLM, a leading OSS AI gateway, seeks a Technical Account Manager to own customer success for our key developer accounts in San Francisco. You will guide deployments, unblock feature requests, and ensure value delivery to our customers.

You will be the technical point of contact, advocate for customers, drive adoption, and identify churn risks early, while contributing to the product roadmap with insights for improvements.

Qualifications

• Technical depth and familiarity with the LiteLLM product surface.
• Excellent customer-facing communication and responsiveness.
• Autonomy in managing backlog and prioritization based on customer problems.
• Bias toward understanding problems deeply and solving root causes.

Responsibilities

• Own the 30 most important accounts at LiteLLM and drive them to success.
• Serve as the technical point of contact for these accounts and ensure issues are resolved with regular updates.
• Prevent churn by proactively identifying risks, driving usage, and renewal readiness.
• Surface gaps and opportunities to the product team to influence the roadmap.

Skills

Technical depth

Customer focus

Root cause analysis

Communication

Autonomy

Problem solving

Job description

LiteLLM, a leading OSS AI gateway, seeks a Technical Account Manager to own customer success for our key developer accounts in San Francisco. You will guide deployments, unblock feature requests, and ensure value delivery to our customers.

You will be the technical point of contact, advocate for customers, drive adoption, and identify churn risks early, while contributing to the product roadmap with insights for improvements.