Head of Customer Success & Enterprise Support

LiteLLM

San Francisco (CA)

On-site

USD 180,000 - 280,000

Full time

4 days ago

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Job summary

LiteLLM is the leading open-source AI gateway, trusted by developers and enterprises. As Head of Customer Success & Support, you will build and lead the team from day one, owning both customer success and customer support, and shaping how LiteLLM supports and grows relationships.

Reporting to the CEO, you’ll guide proactive adoption, renewals, onboarding, and escalation processes, work with product and engineering, and set a high standard for customer interactions across Slack, Email, and

Qualifications

Demonstrated ability to build and lead high-performing customer-facing teams.
Experience operating at enterprise scale with complex deployments.
Strong focus on customer outcomes, retention, and expansion.

Responsibilities

Own customer success and retention post-sale relationships.
Own all customer support across Slack, Email, and Teams with reliable processes.
Oversee technical triage and escalation workflows between support and engineering.
Lead enterprise onboarding with repeatable, scalable processes.
Maintain visibility into customer health, renewals, and risk with proactive actions.
Recruit and develop exceptional Support Engineers and Frontline Deployment Engineers.
Advocate for the Voice of the Customer to leadership and product teams.