Global AI-First Technical Account Manager

Smartcat

Oregon

Hybrid

USD 90,000 - 130,000

Full time

6 days ago

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Benefits offered by this job

Remote-friendly teams

Global distributed workplace

Competitive compensation

Job summary

Smartcat is seeking a Technical Account Manager to own escalations, guide AI-first workflows, and drive successful integrations for enterprise customers. You’ll collaborate with Engineering, Product, and Success teams to deliver rapid resolutions and ensure healthy deployments across a globally distributed customer base.

You’ll implement API integrations (CMS, TMS, DAM), set up SSO/SAML, and develop reusable patterns and runbooks to improve adoption and ROI for CAT tools and workflows.

Qualifications

Background in localization or translation industry with international customers.
AI-first approach to problem solving and troubleshooting.
Excellent written and spoken English communication.
Experience with REST APIs and webhooks; scripting is a plus.

Responsibilities

Serve as the technical point of contact for an assigned portfolio of accounts within your tier.
Own escalations beyond AI capabilities with debugging and troubleshooting to reach resolution.
Coordinate integrations (CMS, TMS, DAM) and SSO/SAML setups.
Monitor health signals and flag risk to the account team before churn.
Develop and maintain runbooks, knowledge base content, and reusable integration patterns.

Skills

Account management

Customer success

Technical troubleshooting

APIs & integrations

Tools

Zendesk

YouTrack

REST APIs

SSO/SAML

Job description

You’ll implement API integrations (CMS, TMS, DAM), set up SSO/SAML, and develop reusable patterns and runbooks to improve adoption and ROI for CAT tools and workflows.

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