Technical Account Manager - Defense & Gov (Onsite)

Seerist, Inc.; Fayetteville (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid Time Off

Paid Parental Leave

Tuition Reimbursement

Professional Development Stipend

401(k) matching

Bonus plan

Job summary

Seerist, Inc. is seeking an experienced Customer Success professional to support a current military client in Fayetteville, NC. You will act as the SME on the Seerist platforms, delivering training and analytical support while ensuring platform adoption and value realization.

You will maintain proactive account management, use CRM tools, and drive retention and growth across a specialized client portfolio in a fast-paced, start-up environment.

Qualifications

• Current TS clearance (SCI preferred but not required).
• In-depth knowledge of analytical functions in defense/intelligence sectors.
• Experience with high-touch customers and data fusion from multiple sources.
• Ability to communicate Seerist value to clients and understand mission needs.

Responsibilities

• Serve as SME on Seerist platforms and demonstrate value to the client.
• Provide onsite client support 5 days a week.
• Understand client mission and support lifecycle for future growth.
• Be primary contact, train, and provide analytic support; share updates.
• Capture client feedback for development and production teams.
• Drive success of a client portfolio via platform and API use.
• Strive for account retention and growth; manage CRM effectively.
• Collaborate with internal and external stakeholders at all levels.

Skills

Communication

Relationship building

Account management

Analytical skills

Time management

Self-motivated

Team player

Adaptability

Education

Bachelor's degree or equivalent experience

Tools

PAI software

ESRI feature services

CRM tools

Job description

Seerist, Inc. is seeking an experienced Customer Success professional to support a current military client in Fayetteville, NC. You will act as the SME on the Seerist platforms, delivering training and analytical support while ensuring platform adoption and value realization.

You will maintain proactive account management, use CRM tools, and drive retention and growth across a specialized client portfolio in a fast-paced, start-up environment.