Technical Account Manager, Post Sales, SME

Qualys; Northern (KY); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Qualys is seeking a Technical Account Manager for SME post-sales to ensure customer satisfaction and successful deployment of renewals and upsells. You will coordinate with Support, Pre-Sales, and Management to address needs and drive outcomes.

Based in the United States with travel to client sites as needed, you will build trust with customers by delivering technical checkups, collecting feedback, and guiding product direction through data-driven insights.

Qualifications

• 2–3 years' SaaS security, network, and IT auditing experience.
• Knowledge of federal compliance issues (HIPAA, SOX, FISMA, GLBA) is a plus.
• Excellent written and verbal communication skills; willing to travel.

Responsibilities

• Renewals and upsells for SME customers on a quarterly basis.
• Ensure proper deployment of new and upsold services.
• Serve as primary technical contact and coordinate with Support/Pre-Sales.
• Gather customer feedback and feed into product direction.

Skills

SaaS security

IT auditing

Network security

Policy compliance

Communication skills

Tools

Firewall

IPS/IDS

Vulnerability management

Network scanners

PCI compliance

GRC-IT/Audit tools

Job description

## Technical Account Manager, Post Sales, SMEApplylocations: North Carolina: South Carolina: Florida: Tennessee: Georgiatime type: Full timeposted on: Posted Yesterdayjob requisition id: R0004999Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!The Technical Account Manager is in charge of managing the relationship with Small and Medium Enterprise customers and the primary responsibility is to ensure the customer’s satisfaction. The Post-Sales Account Manager will be responsible for renewing and upselling his/her client base quarterly and to ensure proper deployment of new and upsold services. The Account Manager will connect on a regular basis with our existing customers and perform technical checkups. The Account Manager will serve as the primary point of contact for his/her customers and will assist with inquiries with the help of the resources such as Support, Pre-Sales or Management. He/She will be responsible for gathering customer feedback, details, and use cases and delivering it to the internal organization/Product Manger as data points to drive product and company direction. Success of this role will be measured by the annual renewal rate and upsell rate of SME customers, and their overall satisfaction. The Account Manager will work closely with Pre-Sales to help close customers from a technical perspective. Qualifications: Ideal candidate will come from a security and systems/networking background. General knowledge of current IT security fields including Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC-IT and Audit Tools , other enterprise security solutions 2-3 years of experience in the Software-as-a-Service (Saas ) industry providing Network Security, IT-Auditing and Policy Compliance solution and applications Knowledge in variety of Federal Regulatory Compliance issues a plus: HIPAA, GLBA, Sarbanes Oxley SOX, FISMA , SCAP etc. Knowledge of Auditing Frameworks a plus: CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP etc. Must possess an excellent work ethic with a ”make it happen” attitude. Excellent written and verbal communication skills. Most work is done over the phone with some occasional travel to clients, partners, trade shows, etc.#remote\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*The salary range for this position is $95,000 - $120,000 [OTE] per year. Final compensation will be determined based on several factors, including but not limited to skills, relevant experience, and work location. Please note this range reflects both base salary and incentive compensation but does not include potential equity grants. We also offer a comprehensive and highly competitive benefits package.