Customer Success Manager

ADP, Inc.; Town of Texas (WI); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid Role

Unlimited PTO

Parental Leave

Tuition Reimbursement

Professional Development Stipend

401(k) matching

Health benefits

Job summary

Seerist is hiring a Customer Success Manager to support our Commercial Clients globally, with a focus on the US market. The role requires building strong relationships, ensuring renewal and retention, and guiding clients through the lifecycle of a contract using our SaaS platform.

The ideal candidate will have a background in enterprise software or SaaS account management, experience with high-touch customers, and the ability to communicate the value of real-time threat monitoring to diverse

Qualifications

• Experience with SaaS and account management.
• Ability to communicate the value of real-time threat monitoring to clients.
• Experience with high-touch customers and complex datasets.
• Ability to engage with C-suite and cross-functional teams.

Responsibilities

• Develop strong understanding of clients and provide unparalled support through contract lifecycle.
• Capture and relay client feedback to development and production teams.
• Own the success of a client portfolio and support the team as needed.
• Achieve account retention and renewal timeliness metrics.
• Maintain proactive account management and use of CRM tools.

Skills

SaaS

Account management

Customer success

Stakeholder management

Data analysis

CRM tools

Education

Bachelor's degree

Equivalent experience

Tools

Salesforce

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Success Manager

FL, US

Company Overview:

Seerist stands at the forefront of threat and risk intelligence, seamlessly fusing state-of-the-art AI technology with expert human analysis in a cloud-based platform. Our mission is rooted in providing preemptive, critical insights that empower the world's preeminent organizations and vital government bodies. We are committed to protecting their people, assets, and operations through proactive threat forecasting, real-time event monitoring, and the strategic contextualization of intelligence.This approach not only informs but also catalyzes decisive action, positioning Seerist as a pivotal ally in navigating today’s complex security landscape.

About the Role:

Seerist is looking to hire experienced and motivated Customer Success professionals to support our current and prospective Commercial Clients around the world. We support over 450 corporate security and GSOC teams globally. At Seerist, you can work in a fun, fast-paced and challenging environment with dedicated and passionate teammates, supporting clients in the navigation of threats, to ensure their people and assets are safe.

Responsibilities:

• Develop a strong understanding of clients and provide unparalled support through the lifecycle of a contract, putting Seerist in the best position possible for future growth.
• Capture and provide client feedback for our development and production teams to continueadding value to the client’s mission.
• Responsible for the success of a client portfolio while supporting the team when and where needed.
• Responsible for achieving account retention and renewal timeliness metrics.
• Responsible for good, proactive account management and use of CRM tools.

Required Qualifications:

• Have in-depth knowledge of a corporate security function, GSOC and/or threat intelligence function.
• Have SaaS and/or account management experience.
• Have experience working directly with high-touch customers, must be able to create, edit, research, evaluate, analyze, and fuse data from multiple sources and datasets to appropriately communicate the value of real-time threat monitoring to clients
• Understand customer goals, plans, challenges, timelines, budget, and authority.
• Have a passion for building and maintaining relationships with customers.
• Understand the importance of customer's goals, outcomes, and operational processes to integrate our SaaS platform into customer workflows.
• Ability to effectively work with a wide range of internal and external stakeholders from entry-level employees to C-suite executives.
• Self-motivated with the ability to work in a fast-paced, changing environment.
• Genuine customer empathy.
• Organized and strong time management skills.
• A thirst for knowledge and growth in a start-up environment.
• A sense of urgency and persistence.
• Team player.
• Flexibility and dynamism – we are a small company that moves fast.

Desired Qualifications:

• Bachelor's degree in related field or equivalent work experience.
• Experience in engaging with corporate security or intelligence functions a bonus.
• 4-7 years of enterprise software or SaaS customer success/account management/sales with a demonstrated track record of success.
• Experience working with sales, account management, product, and engineering teams.
• Ability to communicate complex concepts to a wide range of audiences.
• Ability to think on your feet and problem-solve in real time.

What Seerist offers:

• An opportunity to be a part of a fast-moving organization with cutting-edge technology
• A culture that is dynamic, diverse, trust-centered, and open to bold ideas
• Competitive salary, bonus plan, 401(k) matching, and long-term incentives
• Comprehensive benefits including health, dental, vision, and life plans
• A flexible and fun work environment that values work-life balance
• Hybrid Role - Remote and office-based work
• Unlimited PTO
• Up to 16 Weeks Paid Parental Leave
• Tuition Reimbursement
• Professional Development Stipend

Seerist is an equal opportunity employer. Seerist does not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.#SNA