Onsite Enterprise Client Success Manager

Acres; Fayetteville (AR); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401k with 4% employer match

Unlimited Paid Time Off

Stock options

Company-wide bonus

Job summary

Acres, an onsite Fayetteville, AR, land intelligence platform, is hiring a Client Success professional to manage Enterprise accounts and drive retention and expansion. You will own the client journey from onboarding through renewal, partnering with client teams to embed the platform into daily workflows and maximize value.

You will build strong relationships with power users and stakeholders, monitor health metrics, and translate client feedback into product insights.

Qualifications

• 2–4+ years of experience in B2B SaaS client-facing roles.
• Proven experience managing a portfolio of Enterprise accounts with retention and growth focus.
• Comfortable with renewal terms, subscription options, and expansion opportunities.
• Strong ability to present data, product updates, and value metrics to stakeholders.
• Proficient in CRM platforms and translating technical concepts for users.

Responsibilities

• Own the complete client journey from day one, leading implementation and onboarding for Midmarket and Enterprise accounts.
• Post-onboarding, optimize client workflows and embed the platform into daily operations.
• Build and maintain multi-threaded relationships with power users and key stakeholders.
• Monitor portfolio health, identify churn risks, and execute targeted actions to retain revenue.
• Lead renewal discussions, identify expansion opportunities, and coordinate with Sales.
• Collaborate with marketing to develop case studies, testimonials, and client resources.

Skills

B2B SaaS

Account Management

Relationship Management

Data storytelling

CRM proficiency

Tools

Salesforce

HubSpot

Job description

Acres, an onsite Fayetteville, AR, land intelligence platform, is hiring a Client Success professional to manage Enterprise accounts and drive retention and expansion. You will own the client journey from onboarding through renewal, partnering with client teams to embed the platform into daily workflows and maximize value.

You will build strong relationships with power users and stakeholders, monitor health metrics, and translate client feedback into product insights.