Senior Technical Account Manager, Cloud & Observability

Datadog; Denver (CO); Hybrid; USD 101,000 - 134,000; Full time

Benefits offered by this job

Stock equity (RSUs)

Employee stock purchase plan (ESPP)

Healthcare benefits

Career development

Job summary

Datadog is seeking a Technical Account Manager (TAM) to deliver hands-on technical services, advise on product adoption, and maximize value for its largest customers. The role blends pre-sales, post-sales, and renewal activities, with travel up to 30% and a hybrid work arrangement.

You will collaborate with product management, engineering, and services teams to drive feature adoption, success metrics, and customer satisfaction while growing Datadog's footprint in enterprise cloud environments.

Qualifications

• Solid technical grounding in IT Operations.
• Hands-on experience with AWS, Azure or GCP.
• Proficient in scripting languages (Python, JavaScript, Ruby, Perl, Go, PHP, or Chef/Puppet).
• Experience with CI/CD tools (e.g., Jenkins, GitLab).
• Knowledge of containerization (Docker, Kubernetes, Rancher).
• Willing to travel up to 30% and sit with customers on-site when needed.
• Past TAM experience serving mid-market or Enterprise cloud customers.

Responsibilities

• Advise on technical support and product adoption across pre-sales, post-sales and renewal cycles.
• Analyze customer IT Operations environments regularly and provide value-maximizing recommendations.
• Advocate for customers by understanding goals and suggesting process changes and product adoption.
• Prepare for Monthly and Quarterly Business Reviews with customers.
• Collaborate with product management, engineering and services teams to identify new features.
• Refine best practices for product adoption and customer success.

Skills

AWS

Azure

GCP

Python

CI/CD

Docker

Kubernetes

Travel up to 30%

TAM experience

Datadog

Tools

Datadog

Job description

Datadog is seeking a Technical Account Manager (TAM) to deliver hands-on technical services, advise on product adoption, and maximize value for its largest customers. The role blends pre-sales, post-sales, and renewal activities, with travel up to 30% and a hybrid work arrangement.

You will collaborate with product management, engineering, and services teams to drive feature adoption, success metrics, and customer satisfaction while growing Datadog's footprint in enterprise cloud environments.