Technical Account Manager - Cloud & AI Data Security

Varonis Systems; Philadelphia (Philadelphia County); On-site; USD 120,000 - 160,000; Full time

Job summary

Varonis Systems, Inc. seeks aTechnical Account Manager to serve as the primary technical contact for customers, driving onboarding, value delivery, and proactive risk management across cloud data and AI systems.

The role requires 4+ years in customer-facing security and strong IT, cloud, and governance knowledge. You’ll collaborate with sales, engineering, and customer success to ensure renewals and measurable security outcomes.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 4+ years in a customer-facing role at a Cloud Security, Cyber Security, or Data Security & Privacy company.
• Experience with enterprise SaaS/IaaS/PaaS environments (AWS, Azure, GCP, Salesforce, M365, etc.).
• Knowledge of enterprise IT, cloud, identity and access models, and security tech.
• Understanding of data classification, governance, and DSPM concepts.
• Familiarity with AI/LLM data risks and governance considerations.
• Outstanding customer service skills and ability to establish technical credibility.
• Excellent communication skills with technical and executive audiences.
• Proven problem-solving abilities and team-oriented mindset.

Responsibilities

• Onboard Customers to Varonis platforms and deliver ongoing value and support.
• Lead customers through discovery, remediation, alerting, and governance of sensitive data.
• Help customers identify and mitigate AI system risks, including copilots and shadow AI.
• Drive measurable reduction in data exposure across cloud, SaaS, and data platforms.
• Ensure Customer success through health checks, product usage training, and sharing best practices.
• Prepare quarterly business reviews, data risk assessments, and AI risk posture discussions.
• Collaborate with Sales to identify upsell opportunities.
• Learn new Varonis products and develop expertise in client security ecosystems.
• Assist Account Managers/Sales Engineers to remediate renewal risk.
• Serve as primary technical contact and coordinate with internal teams.
• Advocate for customers and document feedback for internal review.
• Engage with stakeholders across Infrastructure, AI/ML, Cloud, Privacy, Security, and C-suite.
• Identify, research, and remediate customer issues promptly with action plans.

Skills

Customer facing

Cloud security

Data security

AI risk

Education

Bachelor's Degree

Tools

AWS

Azure

GCP

Salesforce

M365

Job description

Varonis Systems, Inc. seeks aTechnical Account Manager to serve as the primary technical contact for customers, driving onboarding, value delivery, and proactive risk management across cloud data and AI systems.

The role requires 4+ years in customer-facing security and strong IT, cloud, and governance knowledge. You’ll collaborate with sales, engineering, and customer success to ensure renewals and measurable security outcomes.