Technical Account Manager: Cloud & AI Security

Varonis; Northern (KY); Hybrid; USD 160,000 - 185,000; Full time

Job summary

Varonis is seeking a Technical Account Manager to act as the primary technical contact for customers, guiding onboarding and ongoing value delivery. You will drive data protection across cloud platforms, ensure governance of AI risks, and collaborate with sales for renewals and upsell opportunities.

A strong customer-service background and deep security knowledge are essential. You will engage with diverse stakeholders, conduct health checks, and translate Varonis capabilities into measurable

Qualifications

• Bachelor’s Degree or equivalent experience.
• 4+ years in a customer-facing role at a Cloud Security, Cyber Security, or Data Security & Privacy company.
• Experience working with enterprise SaaS/IaaS/PaaS environments (AWS, Azure, GCP, Salesforce, M365, etc.).
• Knowledge of enterprise IT, cloud identity and access models (EntraID/IAM), and security technologies.
• Understanding of data classification, governance, and DSPM concepts.
• Familiarity with AI/LLM data risks and governance considerations (preferred).
• Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers.
• Excellent communication skills with the ability to engage technical and executive audiences.
• Proven problem-solving abilities.
• Commitment to customer success.
• Proven success in contributing to a team-oriented environment.
• Sales oriented.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Excellent communication (written and oral) and interpersonal skills.

Responsibilities

• Onboard customers to Varonis platforms and deliver on-going value and support.
• Lead customers through discovery, remediation, alerting, and governance of sensitive data to ensure all data is protected from insider threats, cyber-attacks, and policy violations.
• Help customers identify and mitigate risks related to AI systems, including copilots, LLMs, and shadow AI usage.
• Drive measurable reduction in data exposure across cloud, SaaS, and data platforms.
• Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
• Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions.
• Alongside Sales, identify and champion upsell opportunities.
• Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s).
• Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals.
• Serve as primary technical contact and augment our support and engineering teams.
• Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties.
• Engage with customers at all levels of their organization, including but not limited to: Infrastructure, AI/ML, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
• Identify, research, maintain control, and remediate customers’ technical issues in a timely manner. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
• Escalate customer issues to management when appropriate
• Create knowledge base content to capture new learning for customer and internal reuse.

Skills

Customer facing

Cloud security

AI governance

Problem solving

Executive communication

Education

Bachelor’s degree or equivalent experience

Tools

AWS

Azure

GCP

Salesforce

M365

Job description

Varonis is seeking a Technical Account Manager to act as the primary technical contact for customers, guiding onboarding and ongoing value delivery. You will drive data protection across cloud platforms, ensure governance of AI risks, and collaborate with sales for renewals and upsell opportunities.

A strong customer-service background and deep security knowledge are essential. You will engage with diverse stakeholders, conduct health checks, and translate Varonis capabilities into measurable