Technical Account Manager – Data Security & AI Governance

Varonis Systems

Portland (OR)

In loco

USD 100.000 - 140.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

Varonis Systems, Inc. seeks a Technical Account Manager to be the primary technical liaison for customers post-sale. You will onboard clients to Varonis platforms, provide ongoing value, and guide governance of data, AI risks, and policy adherence across cloud and data environments.

You will work with Sales to identify upsell opportunities and ensure renewals are successful. The TAM will engage with diverse teams, deliver quarterly reviews, and build strong customer relationships through

Competenze

Bachelor’s Degree or equivalent experience.
4+ years in a customer-facing role at a Cloud Security, Cyber Security, or Data Security & Privacy company.
Experience with enterprise SaaS/IaaS/PaaS environments (AWS, Azure, GCP, Salesforce, M365).
Knowledge of enterprise IT, cloud, identity and access models (EntraID/IAM), and security technologies.
Understanding of data classification, governance, and DSPM concepts.
Familiarity with AI/LLM data risks and governance considerations (preferred).
Outstanding customer service skills and ability to establish technical credibility with customers.
Excellent communication skills with the ability to engage technical and executive audiences.
Proven problem-solving abilities.
Commitment to customer success.
Proven ability to work in a team-oriented environment.
Sales orientated.

Mansioni

Onboard Customers to Varonis platforms and deliver ongoing value and support.
Lead customers through discovery, remediation, alerting, and governance of sensitive data to ensure protection from insider threats, cyber-attacks, and policy violations.
Help customers identify and mitigate risks related to AI systems, including copilots, LLMs, and shadow AI usage.
Drive measurable reduction in data exposure across cloud, SaaS, and data platforms.
Ensure Customer success through proactive health checks, hands-on product usage and training, and sharing best practices.
Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions.
Identify and champion upsell opportunities alongside Sales.
Learn new Varonis products and develop expertise in client security ecosystems.
Support renewal risk management with Account Managers and Sales Engineers.
Serve as primary technical contact and coordinate with support and engineering teams.
Advocate for customers with internal Varonis teams to document feedback.
Engage with customers at all organizational levels (Infra, AI/ML, Cloud, Privacy & Compliance, Security, C-suite).
Research and remediate customer issues promptly, escalating as needed.
Create knowledge base content for customer and internal use.