Remote Technical Account Manager: Security & AI Risk

Varonis Systems, Inc.; Seattle (WA); Remote; USD 110,000 - 160,000; Full time

Job summary

Varonis Systems, Inc. is seeking a Technical Account Manager to be the primary technical contact for customers, delivering onboarding, ongoing value, and proactive support to reduce data exposure and enable safe AI adoption across cloud and data platforms.

You will lead discovery, remediation, governance, and quarterly business reviews, while collaborating with Sales to identify upsell opportunities and ensuring renewal success. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4+ years in a customer-facing role at a Cloud Security, Cyber Security, or Data Security & Privacy company.
• Experience working with enterprise SaaS/IaaS/PaaS environments (AWS, Azure, GCP, Salesforce, M365, etc.).
• Knowledge of enterprise IT, cloud, identity and access models (EntraID/IAM), and security technologies
• Understanding of data classification, governance, and DSPM concepts
• Familiarity with AI/LLM data risks and governance considerations (preferred)
• Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
• Excellent communication skills with the ability to engage technical and executive audiences
• Proven problem-solving abilities
• Commitment to customer success
• Proven ability to work creatively and analytically in a problem-solving environment

Responsibilities

• Onboard Customers to Varonis platforms and deliver on-going value and support
• Lead customers through discovery, remediation, alerting, and governance of sensitive data to ensure all data is protected from insider threats, cyber-attacks, and policy violations
• Help customers identify and mitigate risks related to AI systems, including copilots, LLMs, and shadow AI usage
• Drive measurable reduction in data exposure across cloud, SaaS, and data platforms
• Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices
• Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions
• Alongside Sales, identify and champion upsell opportunities
• Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
• Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
• Serve as primary technical contact and augment our support and engineering teams
• Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
• Engage with customers at all levels of their organization, including but not limited to: Infrastructure, AI/ML, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
• Identify, research, maintain control, and remediate customers’ technical issues in a timely manner. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
• Escalate customer issues to management when appropriate
• Create knowledge base content to capture new learning for customer and internal reuse.

Skills

Customer service

Excellent communication

Problem solving

Team collaboration

Sales oriented

Education

Bachelor’s Degree or equivalent experience

Tools

AWS

Azure

GCP

Salesforce

M365

Job description

Varonis Systems, Inc. is seeking a Technical Account Manager to be the primary technical contact for customers, delivering onboarding, ongoing value, and proactive support to reduce data exposure and enable safe AI adoption across cloud and data platforms.

You will lead discovery, remediation, governance, and quarterly business reviews, while collaborating with Sales to identify upsell opportunities and ensuring renewal success. Strong communication and problem-solving skills are essential.