Technical Account Manager

Varonis; New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

Varonis is seeking a Post-Sales professional to onboard customers to our platforms, ensuring ongoing value and support. You will guide clients through discovery, remediation, and governance of sensitive data to protect against insider threats, cyber-attacks, and policy violations.

You will help customers identify and mitigate risks related to AI systems, including copilots, LLMs, and shadow AI usage, while driving measurable reductions in data exposure across cloud, SaaS, and data platforms.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 4+ years in a customer-facing role in cloud security or data security.
• Experience with enterprise SaaS/IaaS/PaaS (AWS, Azure, GCP, Salesforce, M365).
• Knowledge of data classification, governance, and DSPM concepts.
• Excellent written and spoken communication; customer relationship skills.

Responsibilities

• Onboard customers to Varonis platforms and deliver ongoing value.
• Lead discovery, remediation, and governance of sensitive data.
• Guide customers on AI risks, copilots, LLMs, and shadow AI.
• Drive reductions in data exposure across cloud and SaaS.
• Conduct proactive health checks and trainings for customers.
• Prepare quarterly business reviews and AI risk posture discussions.
• Identify upsell opportunities with Sales.
• Develop customer-facing knowledge and best practices.
• Support renewal processes with Account Managers.

Skills

Customer-facing

Enterprise SaaS experience

Communication skills

Problem-solving

Team collaboration

Sales orientation

Executive communication

Education

Bachelor’s Degree or equivalent experience

Tools

AWS

Azure

GCP

Salesforce

M365

Job description

Post SalesNew York,New YorkStamford,ConnecticutBoston,MassachusettsTenafly,New Jersey

Responsibilities

• Onboard Customers to Varonis platforms and deliver on-going value and support
• Lead customers through discovery, remediation, alerting, and governance of sensitive data to e nsure all data is protected from insider threats, cyber-attacks, and policy violations
• Help customers identify and mitigate risks related to AI systems, including copilots, LLMs, and shadow AI usage
• Drive measurable reduction in data exposure across cloud, SaaS, and data platforms
• Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices
• Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions
• Alongside Sales, identify and champion upsell opportunities
• Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
• Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
• Serve as primary technical contact and augment our support and engineering teams
• Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
• Engage with customers at all levels of their organization, including but not limited to: Infrastructure, AI/ML, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
• Identify, research, maintain control, and remediate customers’ technical issues in a timely manner. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
• Escalate customer issues to management when appropriate
• Create knowledge base content to capture new learning for customer and internal reuse.

Requirements

• Bachelor’s Degree or equivalent experience
• 4+ Years working in a customer facing role at a Cloud Security, Cyber Security, or Data Security & Privacy company
• Experience working with enterprise SaaS/IaaS/PaaS environments (AWS, Azure, GCP, Salesforce, M365, etc.)
• Knowledge of enterprise IT, cloud, identity and access models (EntraID/IAM), and security technologies
• Understanding of data classification, governance, and DSPM concepts
• Familiarity with AI/LLM data risks and governance considerations (preferred)
• Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
• Excellent communication skills with the ability to engage technical and executive audiences
• Proven problem-solving abilities
• Commitment to customer success
• Proven success in contributing to a team-oriented environment.
• Sales oriented.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Excellent communication (written and oral) and interpersonal skills.

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

@VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics