Technical Account Manager: AI & Cloud Data Security

Varonis; Seattle (WA); In loco; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Varonis is seeking a Technical Account Manager (TAM) to be the primary customer contact and first line of defense for data. You will onboarding customers, drive value, and provide ongoing support across cloud data and AI systems.

You will translate Varonis capabilities into reduced risk and safe AI adoption, while collaborating with Sales and engineering to ensure successful renewals and upsell opportunities.

Competenze

• Bachelor’s Degree or equivalent experience.
• 4+ years in a customer-facing role at a Cloud Security, Cyber Security, or Data Security & Privacy company.
• Experience with enterprise SaaS/IaaS/PaaS environments (AWS, Azure, GCP, Salesforce, M365).
• Knowledge of enterprise IT, cloud IAM, and security technologies.
• Understanding of data classification, governance, and DSPM concepts.
• Familiarity with AI/LLM data risks and governance considerations.
• Outstanding customer service skills and ability to establish credibility with customers.
• Excellent communication and ability to engage technical and executive audiences.
• Proven problem-solving abilities.
• Commitment to customer success.
• Sales oriented; ability to identify and champion upsell opportunities with Sales.

Mansioni

• Onboard Customers to Varonis platforms and deliver on-going value and support.
• Lead customers through discovery, remediation, alerting, and governance of sensitive data to ensure all data is protected from insider threats, cyber-attacks, and policy violations.
• Help customers identify and mitigate risks related to AI systems, including copilots, LLMs, and shadow AI usage.
• Drive measurable reduction in data exposure across cloud, SaaS, and data platforms.
• Ensure Customer success through proactive health checks, hands-on product usage and training, and sharing of best practices.
• Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions.
• Alongside Sales, identify and champion upsell opportunities.
• Learn new Varonis products and develop expertise in client security ecosystems.
• Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate renewals.
• Serve as primary technical contact and coordinate with support and engineering teams.
• Advocate on behalf of customers with internal Varonis teams; document and escalate feedback.
• Engage with customers at all organizational levels including Infrastructure, AI/ML, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
• Identify, research, maintain control, and remediate customer issues; follow up with recommendations and action plans.
• Escalate customer issues to management when appropriate.
• Create knowledge base content for customer and internal reuse

Conoscenze

Customer facing

Communication

Problem-solving

Team collaboration

Sales minded

Customer success mindset

Formazione

Bachelor’s Degree or equivalent experience

Strumenti

AWS

Azure

GCP

Salesforce

M365

Descrizione del lavoro

Varonis is seeking a Technical Account Manager (TAM) to be the primary customer contact and first line of defense for data. You will onboarding customers, drive value, and provide ongoing support across cloud data and AI systems.

You will translate Varonis capabilities into reduced risk and safe AI adoption, while collaborating with Sales and engineering to ensure successful renewals and upsell opportunities.