Technical Account Manager: Client Success & IT Solutions

GetJobSmart; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development

Job summary

Trinity East Solutions in Jacksonville, FL is seeking a Technical Account Manager to manage client relationships, provide technical support, and oversee solution implementations. This full-time role offers a negotiable salary and room for professional growth.

You will collaborate with sales and engineering, conduct regular client meetings, monitor SLAs, and drive customer satisfaction. The team includes 50 professionals in Jacksonville; this role emphasizes IT infrastructure knowledge and strong

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• Strong communication and interpersonal skills.
• Knowledge of IT infrastructure and solutions.

Responsibilities

• Manage client relationships and ensure client satisfaction.
• Provide technical support and oversee solution implementations.
• Collaborate with sales and engineering teams to deliver tailored IT solutions.
• Conduct regular client meetings to assess needs and provide updates.
• Monitor service level agreements and resolve issues promptly.

Skills

Relationship management

Technical support

Client collaboration

Data analytics awareness

Effective communication

Education

Bachelor's degree in Computer Science, IT, or related field

Job description

Trinity East Solutions in Jacksonville, FL is seeking a Technical Account Manager to manage client relationships, provide technical support, and oversee solution implementations. This full-time role offers a negotiable salary and room for professional growth.

You will collaborate with sales and engineering, conduct regular client meetings, monitor SLAs, and drive customer satisfaction. The team includes 50 professionals in Jacksonville; this role emphasizes IT infrastructure knowledge and strong