Technical Account Manager

Trinity East Solutions; Jacksonville (FL); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plans

Professional development

Descripción de la vacante

Trinity East Solutions in Jacksonville, FL is seeking a Technical Account Manager to manage client relationships, provide technical support, and oversee solution implementations. This full-time role offers a negotiable salary and room for professional growth.

You will collaborate with sales and engineering, conduct regular client meetings, monitor SLAs, and drive customer satisfaction. The team includes 50 professionals in Jacksonville; this role emphasizes IT infrastructure knowledge and strong

Formación

• Bachelor’s degree in Computer Science, IT, or related field.
• Strong communication and interpersonal skills.
• Knowledge of IT infrastructure and solutions.

Responsabilidades

• Manage client relationships and ensure client satisfaction.
• Provide technical support and oversee solution implementations.
• Collaborate with sales and engineering teams to deliver tailored IT solutions.
• Conduct regular client meetings to assess needs and provide updates.
• Monitor service level agreements and resolve issues promptly.

Conocimientos

Relationship management

Technical support

Client collaboration

Data analytics awareness

Effective communication

Educación

Bachelor's degree in Computer Science, IT, or related field

Descripción del empleo

As a Technical Account Manager at Trinity East Solutions in Jacksonville, FL, you will play a crucial role in managing and maintaining client relationships, ensuring technical support, and overseeing the implementation of solutions. This full-time position offers a negotiable salary, providing an opportunity for professional growth and development within the company. Interested candidates are encouraged to apply by November 23, 2026, to join the team and contribute to the success of Trinity East Solutions.

Manage client relationships, provide technical support, and ensure client satisfaction. Collaborate with sales and engineering teams to deliver tailored IT solutions. Conduct regular client meetings to assess needs and provide updates. Monitor service level agreements and resolve any issues promptly.

Working in a team of 50 professionals in Jacksonville, Florida, I collaborate with cross-functional teams to drive business growth. This involves working closely with marketing, sales, and operations teams to develop and implement strategies that enhance client engagement and satisfaction. We utilize our technology infrastructure to optimize client operations, streamlining processes and improving efficiency. This includes leveraging data analytics tools to gain insights into client behavior and preferences, and implementing automation solutions to handle routine tasks. By working together and utilizing our technology infrastructure, we are able to drive significant business growth and deliver exceptional value to our clients.

The salary offered is negotiable, allowing for discussion and potential adjustment based on the candidate's qualifications, experience, and market standards. In addition to the negotiable salary, the company provides comprehensive benefits, including health insurance to cover medical expenses, retirement plans to help employees save for their future, and opportunities for professional development to enhance skills and advance in their careers.

Bachelor's degree in Computer Science, IT, or related field. Minimum of 5 years of experience in technical account management. Strong communication and interpersonal skills. Knowledge of IT infrastructure and solutions. Ability to manage multiple client relationships and projects.

To apply for a position at Trinity East Solutions, candidates are required to submit their resume and a cover letter to the email address [e-mail]. The deadline for submissions is set for November 23, 2026. It is important for applicants to ensure that their documents are complete and accurately represent their qualifications and experiences. The company will review all submissions received by the deadline and may contact successful candidates for further steps in the hiring process.

• Develop and maintain strong relationships with key clients to understand their business needs and provide tailored solutions.
• Collaborate with the sales and technical teams to ensure seamless delivery of projects and products.
• Monitor client satisfaction and address any issues or concerns promptly to maintain high levels of client retention.
• Stay up-to-date with industry trends and emerging technologies to recommend innovative solutions to clients.
• Present technical information to clients and stakeholders in a clear and concise manner, ensuring they understand the value and benefits of our solutions.
• Bachelor's degree in Business, Computer Science, or a related field.
• Minimum of 5 years of experience in a technical account management or sales role within the IT industry.
• Strong understanding of IT infrastructure, including hardware, software, and networking.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Proven track record of meeting and exceeding sales targets and client expectations.