Technical Account Manager, AI-Powered Observability

Precision Labs; New York (NY); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Snowflake is seeking a Technical Account Manager to partner with our most strategic enterprise customers and ensure sustained operational value from Observe.

This hands-on, post-sales role focuses on long-term platform adoption, optimization, and technical partnership with SRE, DevOps, platform, and engineering teams to embed Observe into daily workflows and continuously improve reliability and cost efficiency.

Qualifications

• 7+ years in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles.
• Strong hands-on experience operating production observability platforms.
• Direct experience with leading observability solutions such as Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic (ELK).
• Practical experience with OpenTelemetry, signals (logs, metrics, traces), instrumentation, collectors, telemetry pipelines.
• Strong understanding of distributed systems and cloud-native architectures.
• Experience improving operational outcomes (incident response, alert quality, troubleshooting speed, telemetry governance, or cost optimization).
• Ability to lead complex technical conversations with practitioners and engineering leadership.
• Strong written communication skills for architecture summaries and optimization plans.

Responsibilities

• Serve as the primary technical owner and trusted advisor for assigned strategic accounts.
• Build deep familiarity with customer architectures, datasets, use cases, and operational goals.
• Partner with SRE, DevOps, and platform teams to integrate Observe into day-to-day workflows.
• Optimize datasets, queries, dashboards, and alerts for reliability, signal quality, performance, and cost.
• Lead regular health checks, architecture reviews, and proactive improvement initiatives.
• Identify new use cases and expansion opportunities aligned to customer outcomes.
• Coordinate technical escalations and advocate across Support, Engineering, and Product when needed.
• Provide clear technical guidance during change events, scaling initiatives, and complex operational scenarios.

Skills

SRE expertise

DevOps

Observability engineering

Datadog

Dynatrace

New Relic

Grafana

OpenTelemetry

Cloud-native

Executive communication

Tools

Datadog

Dynatrace

Splunk

New Relic

Grafana

Elastic/OpenTelemetry

Job description

Snowflake is seeking a Technical Account Manager to partner with our most strategic enterprise customers and ensure sustained operational value from Observe.

This hands-on, post-sales role focuses on long-term platform adoption, optimization, and technical partnership with SRE, DevOps, platform, and engineering teams to embed Observe into daily workflows and continuously improve reliability and cost efficiency.