Technical Account Manager, AI Platform (Enterprise)

REGAL; New York (NY); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans - 80% covered

401k Plan

Flexible PTO & 11 paid holidays

In-office breakfast and snacks

Subsidized Class Pass membership

Job summary

A tech-driven customer communication company seeks a Technical Account Manager to ensure customers effectively utilize our platform in New York City. This role is pivotal in driving product adoption, improving customer satisfaction, and fostering long-term relationships. Candidates should have 3–5 years of experience in technical roles, strong problem-solving skills, and the ability to communicate complex concepts clearly. This position offers a hybrid work schedule with a dynamic office culture.

Qualifications

• 3–5 years of experience in a technical role.
• Ability to explain technical concepts clearly.
• Familiarity with APIs and webhooks.

Responsibilities

• Manage relationships with customers using Regal.
• Map customer goals to product features.
• Conduct technical product training sessions.

Skills

Technical Account Management

Communication

Troubleshooting

APIs knowledge

SaaS experience

Tools

CRM Software

Data Integration Tools

Job description

A tech-driven customer communication company seeks a Technical Account Manager to ensure customers effectively utilize our platform in New York City. This role is pivotal in driving product adoption, improving customer satisfaction, and fostering long-term relationships. Candidates should have 3–5 years of experience in technical roles, strong problem-solving skills, and the ability to communicate complex concepts clearly. This position offers a hybrid work schedule with a dynamic office culture.