Technical Account Manager: Adobe & Complex Integrations

Cypress HCM; San Jose (CA); On-site; USD 61,992 - 67,502; Full time

Job summary

A leading technology recruitment agency is seeking a Technical Account Manager to manage technical escalations, deliver proactive customer service, and collaborate with engineering teams. The ideal candidate will demonstrate advanced troubleshooting skills and have a strong background in Adobe solutions. A bachelor's degree in a relevant field is required, along with strong leadership and mentoring abilities. This role offers competitive compensation of approximately $49.87 per hour.

Responsibilities

• Manage technical escalations and provide clear action plans.
• Deliver proactive service deliverables and guide customers.
• Demonstrate advanced troubleshooting skills.
• Orchestrate solution integration from a technical perspective.
• Manage assigned accounts and assist team members.
• Represent value realization in stakeholder meetings.
• Contribute to product and operational best practices.
• Collaborate with engineering teams for enablement content.
• Research and apply knowledge while guiding others.
• Mentor junior team members and lead initiatives.
• Provide support to junior team members.
• Share knowledge across global teams.

Skills

Advanced troubleshooting and problem-solving skills

Excellent communication skills

Ability to manage complex accounts

Strategic thinking

Expertise in Adobe solutions

Technical confidence

Collaboration skills

Strong research skills

Leadership and mentoring skills

Entrepreneurial mindset

Education

Bachelor's degree in Computer Science or related field

Job description

A leading technology recruitment agency is seeking a Technical Account Manager to manage technical escalations, deliver proactive customer service, and collaborate with engineering teams. The ideal candidate will demonstrate advanced troubleshooting skills and have a strong background in Adobe solutions. A bachelor's degree in a relevant field is required, along with strong leadership and mentoring abilities. This role offers competitive compensation of approximately $49.87 per hour.