Remote Technical Account Manager — Strategic Customer Lead

Cypress HCM; Chicago (IL); On-site; USD 56,030 - 79,800; Full time

Job summary

Cypress HCM is seeking a Technical Account Manager to maintain strong relationships with key customers in the Ultimate Success program. This remote role requires technical expertise to drive operational health and value realization through Adobe solutions.

The ideal candidate will have a Bachelor’s degree and 5+ years in customer-facing roles, with a focus on delivering exceptional customer service and communication skills.

Compensation is set at $49.30 per hour with additional opportunities for development and teamwork.

Qualifications

• 5 years of full-time consultative, customer-facing support and/or related role in marketing technology.
• Exceptional customer experience focus.
• Demonstrated presentation skills including confidence on camera.

Responsibilities

• Manage key relationships with customers in the Ultimate Success Program.
• Drive value realization through Adobe technology.
• Field technical questions and influence partners.

Skills

Customer satisfaction

Technical expertise

Communication skills

Conflict resolution

Project management

Education

Bachelor’s Degree in a related technical field

Tools

Adobe Analytics

SaaS

Job description

Cypress HCM is seeking a Technical Account Manager to maintain strong relationships with key customers in the Ultimate Success program. This remote role requires technical expertise to drive operational health and value realization through Adobe solutions.

The ideal candidate will have a Bachelor’s degree and 5+ years in customer-facing roles, with a focus on delivering exceptional customer service and communication skills.

Compensation is set at $49.30 per hour with additional opportunities for development and teamwork.