Technical Account Manager

Contruent; United States; Remote; USD 110,000 - 180,000; Full time

Job summary

Contruent is seeking a Technical Account Manager to act as a strategic technical advisor for our largest enterprise customers in the United States. You will own technical health, adoption success, and long-term value realization, ensuring measurable outcomes from the Contruent investment.

You will collaborate with Sales, Customer Success, Professional Services, Engineering and Product to drive adoption, support renewals, influence expansion, and strengthen executive relationships.

Qualifications

• 7+ years of experience in enterprise SaaS or related roles.
• Experience supporting complex enterprise customers.
• Strong communication and executive presence.
• Experience using enterprise software platforms (formerly Ares Prism).
• Ability to serve as a long-term technical advisor and strategic partner.

Responsibilities

• Act as the primary technical point of contact for assigned enterprise accounts.
• Own the technical health of customer environments; conduct assessments and release planning.
• Guide architecture and configuration strategy.
• Lead resolution of complex technical issues and perform root cause analysis.
• Support renewals and identify expansion opportunities.
• Contribute to QBRs and executive reviews; share best practices with customers.

Skills

Enterprise SaaS

Executive presence

Experience with large enterprise

Strategic advisory

Cross-functional collaboration

Job description

The RoleAs a Technical Account Manager (TAM) at the company, you will serve as a strategic technical advisor to a portfolio of our largest and most complex enterprise customers. You will own the technical health, adoption success, and long-term value realization of your accounts- working proactively to ensure customers achieve measurable outcomes from their the company investment.

This is not a support role. While you will coordinate escalations when necessary, your primary focus is prevention, optimization, and strategic partnership. You will work closely with Sales, Customer Success, Professional Services, Engineering, and Product to drive adoption, support renewals, influence expansion, and strengthen long-term customer relationships.

What You'll Do

Strategic Customer Partnership

• Act as the primary technical point of contact for assigned enterprise accounts
• Develop deep understanding of customer objectives and environments
• Serve as a long-term technical advisor

Proactive Technical Leadership

• Own technical health of customer environments
• Conduct assessments, release planning, and best-practice reviews
• Guide architecture and configuration strategy

Escalation & Issue Leadership

• Lead resolution of complex technical issues
• Drive root cause analysis and prevention
• Maintain confidence during high-impact events

Adoption, Retention & Expansion Support

• Support renewals with technical insight
• Identify expansion opportunities
• Contribute to QBRs and executive reviews

Cross-Functional Collaboration

• Act as bridge between customers and internal teams
• Partner with Professional Services
• Share best practices

What Success Looks Like

• High customer satisfaction and executive trust
• Stable, well-adopted environments
• Successful renewals
• Expansion opportunities identified

What You Bring

• 7+ years experience in enterprise SaaS or related roles
• Previous experience using the company Enterprise (formerly Ares Prism)
• Experience supporting complex enterprise customers
• Project controls or capital project systems expertise
• Strong communication and executive presence

Additional Details

• Occasional domestic and international travel
• Post-sales, non-quota-carrying role supporting retention and expansion

Salary: $110,000-$180,000 based on previous experience and several additional factors

Originally posted on Himalayas