Technical Account Manager

Jasper Grove Corp.; Nashville (TN); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Employer retirement matching

Professional development

Flexible work arrangements

Paid time off

Wellness programs

Job summary

Jasper Grove Corp. in Nashville, TN seeks a Technical Account Manager to manage key client relationships, deliver technical support, and drive project success.

This full-time role requires coordinating with engineering and sales teams to implement solutions that meet client needs. You will travel up to 30% for client visits, participate in calls, and help train customers while staying current on industry trends.

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• Experience in a technical account management role.
• Strong communication and interpersonal skills.
• Ability to travel up to 30% for client visits and events.

Responsibilities

• Manage and maintain key client accounts, ensuring satisfaction and retention.
• Provide technical support and guidance to clients.
• Collaborate with sales and engineering teams to ensure onboarding and project execution.
• Monitor client performance and provide regular reports.
• Develop strategies to enhance client satisfaction and loyalty.
• Stay updated with industry trends and apply knowledge to client needs.
• Build strong relationships and be the primary contact for technical matters.
• Participate in sales calls and meetings to address client needs.

Skills

Client relations

Technical aptitude

Communication

Problem solving

CRM systems

Education

Bachelor's degree in engineering or computer science

Tools

CRM systems

Project management tools

Job description

Jasper Grove Corp. is seeking a Technical Account Manager for its FULL_TIME position in Nashville, TN. This role involves managing key accounts and ensuring clients' needs are met with exceptional service and technical expertise. The salary is negotiable, and the position is valid until November 22, 2026.

As Technical Account Manager, you will manage client relationships, provide technical support, and ensure project success. You will also coordinate with engineering and sales teams to deliver solutions. Your tasks include troubleshooting, training, and maintaining client satisfaction.

You will work with the Technical Account Management team in Nashville, TN. The workplace is in a city known for its vibrant culture and strong business community. The team collaborates closely to support clients and drive company growth.

The salary for this position is negotiable, and the benefits package includes comprehensive health insurance coverage, retirement plans with employer matching contributions, and opportunities for professional development. This may include access to online courses, workshops, and conferences. Additionally, the company may offer other benefits such as flexible work arrangements, paid time off, and wellness programs, which can be discussed further during the hiring process.

To excel in this role, you should have a bachelor's degree in engineering, computer science, or a related field. Experience in account management and technical support is required. Strong communication and problem-solving skills are essential.

Responsibilities

• Manage and maintain key client accounts, ensuring high levels of customer satisfaction and retention.
• Provide technical support and guidance to clients, addressing their queries and concerns promptly and effectively.
• Collaborate with the sales and engineering teams to ensure seamless client onboarding and project execution.
• Monitor client performance and provide regular reports to identify areas for improvement and growth opportunities.
• Develop and implement strategies to enhance client satisfaction and loyalty.
• Stay up-to-date with industry trends and advancements, applying this knowledge to better serve our clients.
• Build and maintain strong relationships with clients, acting as a primary point of contact for technical matters.
• Participate in sales calls and meetings to demonstrate product knowledge and address client needs.

Qualifications

• Bachelor's degree in a relevant technical field or equivalent experience.
• Proven experience in a technical account management role, preferably in the renewable energy or related industries.
• Strong understanding of technical products, services, and solutions offered by Jasper Grove Corp.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
• Proficiency in relevant software tools and platforms, such as CRM systems and project management tools.
• Experience in working with diverse clients and understanding their unique needs and challenges.
• Ability to travel up to 30% of the time for client visits and industry events.

This opportunity is open to individuals who are passionate about contributing to the renewable energy sector. By joining our team, candidates will have the chance to work on innovative projects that aim to shape the future of renewable energy. The role offers a dynamic and collaborative environment where professionals can grow and develop their skills. The company values diversity and is committed to creating an inclusive workplace.