Technical Account Manager

Qualys; Madison (WI); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading cybersecurity company is seeking a Technical Account Manager to manage post-sales processes with Enterprise-level customers. The ideal candidate will have 5-7 years of relevant experience in the security and compliance sector, possess strong presentation and communication skills, and be comfortable interacting with clients at all levels. This role requires the ability to develop new business opportunities and provide detailed support to ensure customer satisfaction. Travel within the sales territory is expected.

Qualifications

• 5-7 years of relevant experience in a technical account management role.
• Must possess strong knowledge of security and compliance practices.
• Able to travel throughout sales territory.

Responsibilities

• Provide product and technical support for assigned accounts.
• Respond to customer questions on technical and business related issues.
• Identify and develop potential new business opportunities.

Skills

Knowledge in security and compliance space

Strong presentation skills

Excellent written and oral communication skills

Organized and analytical

Education

Bachelor degree or equivalent experience

Tools

Vulnerability Management

Cloud Security

Network Scanners

Audit Tools

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

Responsibilities

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Responsible for attending conferences, seminars, etc

Qualifications

• Ideal candidate must be self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions
• Knowledge in variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes Oxley SOX, etc.
• Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
• Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• 5-7 years relevant experience
• Bachelor degree or equivalent experience
• Excellent written and oral communication skills
• Able to travel throughout sales territory

Qualys is an Equal Opportunity Employer, please see our EEO policy.