Senior Technical Account Manager

Qualys; Portland (ME); On-site; USD 80,000 - 120,000; Full time

Job summary

Qualys is seeking a Senior Technical Account Manager based in Portland, Maine, to manage post-sales processes with Enterprise-level customers. In this role, you will provide technical support, identify new business opportunities, and ensure customer satisfaction.

The ideal candidate has 5-7 years of relevant experience, a strong background in security compliance, and excellent communication skills. You will be responsible for managing complex customer relationships and attending industry events.

Qualifications

• 5-7 years of relevant experience required.
• Ideal candidate must be self-motivated.
• Must be able to articulate technology and product positioning.

Responsibilities

• Provide product and technical support for assigned accounts.
• Identify and develop potential new business opportunities.
• Convey customer requirements to Product Management and Engineering teams.

Skills

Knowledge in Vulnerability Management

Security and compliance expertise

Strong presentation skills

Excellent written and oral communication

Organizational skills

Analytical skills

Education

Bachelor's degree or equivalent experience

Tools

Vulnerability Management Tools

Network Scanners

Audit Tools

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Senior Technical Account Manager (TAM) is responsible for actively driving and managing the post‑sales process with Enterprise‑level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users, and must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

Responsibilities

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high‑level and detailed sales presentations
• Responsible for attending conferences, seminars, etc.

Qualifications

• Ideal candidate must be self‑motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions
• Knowledge in variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes‑Oxley SOX, etc.
• Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
• Must be comfortable interacting at all levels within customer organizations, i.e., from C‑level to front‑line technical staff
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• 5‑7 years relevant experience
• Bachelor's degree or equivalent experience
• Excellent written and oral communication skills
• Able to travel throughout sales territory
• 'Big 4' or similar consulting experience a plus

Qualys is an Equal Opportunity Employer, please see our EEO policy.