Senior Technical Account Manager

Qualys; Manchester (NH); On-site; USD 90,000 - 120,000; Full time

Job summary

Qualys is seeking a Senior Technical Account Manager in Manchester, NH, to manage the post-sales process with enterprise-level customers. The ideal candidate should have strong knowledge in security and compliance, excellent presentation skills, and experience engaging effectively with both technical and business users.

The role involves providing technical support, developing new business opportunities, and ensuring customer satisfaction. Candidates must have 5-7 years of experience in the field and a Bachelor's degree or equivalent.

Qualifications

• 5-7 years relevant experience in security and compliance.
• Knowledge in Federal Regulatory Compliance issues is a plus.

Responsibilities

• Provide product and technical support for assigned accounts.
• Identify and develop potential new business opportunities.
• Convey customer requirements to various teams.

Skills

Technical knowledge in security and compliance

Strong presentation skills

Communication skills

Organizational and analytical skills

Education

Bachelor's degree or equivalent experience

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Senior Technical Account Manager (TAM) is responsible for actively driving and managing the post‑sales process with Enterprise‑level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users, and must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

Responsibilities

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high‑level and detailed sales presentations
• Responsible for attending conferences, seminars, etc.

Qualifications

• Ideal candidate must be self‑motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions
• Knowledge in variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes‑Oxley SOX, etc.
• Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
• Must be comfortable interacting at all levels within customer organizations, i.e., from C‑level to front‑line technical staff
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• 5‑7 years relevant experience
• Bachelor's degree or equivalent experience
• Excellent written and oral communication skills
• Able to travel throughout sales territory
• 'Big 4' or similar consulting experience a plus

Qualys is an Equal Opportunity Employer, please see our EEO policy.