Technical Account Manager

Harbor North LLC; Louisville (KY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Retirement plan with employer matching

Job summary

Harbor North LLC in Louisville, KY, seeks a Technical Account Manager to manage client relationships and tailor solutions for optimal supply-chain performance. The role emphasizes collaboration with clients to ensure seamless operations and superior service delivery.

We value strong communication, problem-solving, and an ability to translate client needs into actionable improvements, including ERP, TMS, and WMS system usage. This full-time role requires travel and a focus on client success.

Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.

Responsibilities

• Manage key client accounts, ensuring high levels of satisfaction and retention.
• Develop and implement strategies to grow client business and increase revenue.
• Build and maintain strong relationships with clients, acting as a primary point of contact.
• Provide technical expertise and guidance to clients, helping them optimize their supply chain processes.
• Monitor client performance and provide regular reports and recommendations for improvement.
• Collaborate with internal teams to ensure seamless delivery of services and solutions.
• Stay up-to-date with industry trends and best practices, applying this knowledge to client engagements.

Skills

Client relationship management

Communication

Problem solving

Analytical thinking

Strategic planning

Education

Bachelor's degree in Business, Logistics, Supply Chain Management

Tools

ERP systems

TMS

WMS

Job description

Harbor North LLC, a logistics and supply chain management company based in Louisville, KY, seeks a Technical Account Manager for a FULL_TIME position. The salary is negotiable, and the role is open until November 23, 2026.

As a Technical Account Manager, you will manage client relationships, understand their unique needs, and develop tailored solutions to meet and exceed their expectations. You will work closely with clients to ensure seamless operations and efficient supply chain management.

You will be an integral member of a highly dedicated team located in Louisville, Kentucky, where your primary focus will be on delivering exceptional customer service and driving client success. The workplace is situated in the heart of Louisville, KY, providing a vibrant and dynamic environment for you to thrive. This team is committed to providing top-notch service and ensuring that clients achieve their desired outcomes. Your contributions will play a crucial role in the overall success of the team and the clients they serve.

The salary is negotiable, reflecting the candidate's experience and skills, and benefits include comprehensive health, dental, and vision coverage, as well as a retirement plan with employer matching contributions. Exceptional service is provided through a supportive work environment, professional development opportunities, and a commitment to work-life balance.

To excel in this role, you should have a degree in Business, Logistics, or a related field, and 3-5 years of experience in a similar role. Strong communication and problem-solving skills are essential.

Duties:

• Manage key client accounts, ensuring high levels of satisfaction and retention.
• Develop and implement strategies to grow client business and increase revenue.
• Build and maintain strong relationships with clients, acting as a primary point of contact.
• Provide technical expertise and guidance to clients, helping them optimize their supply chain processes.
• Monitor client performance and provide regular reports and recommendations for improvement.
• Collaborate with internal teams to ensure seamless delivery of services and solutions.
• Stay up-to-date with industry trends and best practices, applying this knowledge to client engagements.

Requirements:

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
• Minimum of 5 years of experience in a client-facing role within the logistics or supply chain industry.
• Proven track record of managing and growing client accounts.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Strong analytical and problem-solving skills, with the ability to develop and implement effective strategies.
• Proficiency in relevant software and tools, such as ERP systems, TMS, and WMS.
• Ability to travel 20-30% of the time.