Account Mananger

Recruiting Module; Overland Park (KS); On-site; USD 60,000 - 90,000; Full time

Job summary

Recruiting Module in Overland Park, KS is seeking an Account Manager to nurture and maintain relationships with our logistics clients. You will be the primary contact for inquiries, understand client goals, and offer tailored logistics solutions while coordinating with operations, sales, and customer service to ensure seamless execution.

You will conduct regular business reviews, analyze performance metrics, and stay ahead of industry trends to deliver value and optimize supply chains.

Qualifications

• 1+ year industry experience.
• Bachelor’s degree or equivalent work or military experience.
• Aptitude to learn new TMS and CRM systems.
• Excellent verbal, written and interpersonal communication skills.
• Ability to persuade, motivate, influence, and negotiate with others.
• Must be able to think quickly and handle high volume situations.
• Excellent time management skills.
• Ability to build strong cross-departmental relationships.
• Ability to thrive under deadlines, drive results, multi-task and work with a sense of urgency.
• Remains positive and flexible in an ever-changing environment with shifting priorities.
• Detail oriented with strong prioritization and multi-tasking skills.

Responsibilities

• Develop and maintain strong relationships with existing clients, serving as the primary point of contact for all logistics-related inquiries.
• Understand clients’ business needs and objectives, proactively offering logistics solutions and services that add value.
• Collaborate with internal teams, including operations, sales, and customer service to ensure seamless execution of logistics services and exceed client expectations.
• Conduct regular business reviews with clients to assess satisfactions, identify areas for improvement, and present innovative solutions to optimize their supply chain operations.
• Monitor account performance and key metrics, analyzing data to identify trends, opportunities, and potential challenges, and taking proactive measures to address them.
• Stay updated on industry trends, market conditions and competitors’ activities, providing valuable insights to drive business strategy and client retention efforts.

Skills

Client relationship management

Logistics knowledge

Communication

Negotiation

Time management

Education

Bachelor’s degree or equivalent work or military experience

Tools

TMS

CRM systems

Job description

We are looking for a talented Account Manager to nurture and maintain strong relationships with our clients. The ideal candidate will have a passion for logistics, exceptional communication skills, and a proven track record of managing client accounts within the transportation and logistics industry. This role requires a strategic approach to understanding client needs, identifying opportunities for growth and delivering superior customer service.

What we are looking for this role to do:

Responsibilities include, but are not limited to:

• Develop and maintain strong relationships with existing clients, serving as the primary point of contact for all logistics-related inquiries, requests, and issues
• Understand clients’ business needs and objectives, proactively offering logistics solutions and services that add value and address their requirements
• Collaborate with internal teams, including operations, sales, and customer service to ensure seamless execution of logistics services and exceed client expectations
• Conduct regular business reviews with clients to assess satisfactions, identify areas for improvement, and present innovative solutions to optimize their supply chain operations
• Monitor account performance and key metrics, analyzing data to identify trends, opportunities, and potential challenges, and taking proactive measures to address them
• Stay updated on industry trends, market conditions and competitors’ activities, providing valuable insights to drive business strategy and client retention efforts

Requirements

What you need to bring to the table:

• 1+ year industry experience
• Bachelor’s degree or equivalent work or military experience
• Aptitude to learn new TMS and CRM systems
• Excellent verbal, written and interpersonal communication skills
• Ability to persuade, motivate, influence, and negotiate with others
• Must be able to think quickly and handle high volume situations
• Excellent time management skills
• Ability to build strong cross-departmental relationships
• Ability to thrive under deadlines, drive results, multi-task and work with a sense of urgency
• Remains positive and flexible in an ever-changing environment with shifting priorities
• Detail oriented with strong prioritization and multi-tasking skills