Technical Account Manager - SaaS, DevOps.

asobbi

Austin (TX)

On-site

USD 100,000 - 150,000

Full time

14 days+

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Job summary

asobbi is seeking a Technical Account Manager for a remote role focused on DevOps and SaaS Build Optimization. This position involves managing a portfolio of enterprise clients across the United States, driving customer success and product adoption. Ideal candidates will have over 5 years of experience in a technical customer-facing role, strong knowledge of CI/CD processes, and familiarity with cloud platforms like AWS or Azure. Join our dynamic team to innovate in software development.

Qualifications

5+ years in a technical customer-facing role (TAM / CSM).
Strong knowledge of build systems and CI/CD.
Experience with cloud platforms and distributed systems.

Responsibilities

Own a portfolio of enterprise accounts end-to-end.
Lead onboarding, optimisation, and ongoing customer success.
Improve build performance, CI/CD pipelines, and infrastructure.
Drive adoption, retention, and growth.

Skills

Technical customer-facing role

Knowledge of build systems

Experience with cloud platforms

Ability to translate technical value

Tools

Bazel

Jenkins

GitHub Actions

AWS

Azure

GCP

Job description

Overview

Technical Account Manager - DevOps & SaaS Build Optimization

Location: Central US or West Coast
Work Model: Remote (with occasional travel)
Start Date: ASAP

Our client is a well-funded, high-growth SaaS provider headquartered in New York City. The company is focused on enabling organisations to streamline and accelerate software development and deployment through innovative, developer-centric solutions. They are seeking a technically strong, customer-facing Technical Account Manager or Technical Customer Success Manager to manage and expand a portfolio of enterprise clients across the United States.

This is a hands-on, consultative role requiring close collaboration with developers, DevOps teams, and engineering leadership. You will support customers in optimising build performance, scaling infrastructure, and improving development velocity. Acting as a trusted advisor, you will leverage deep technical expertise alongside strong commercial acumen to drive product adoption, maximise customer value, and support long-term retention and revenue growth.

What You’ll Do

Own a portfolio of enterprise accounts end-to-end
Lead onboarding, optimisation, and ongoing customer success
Improve build performance, CI/CD pipelines, and infrastructure
Drive adoption, retention, and growth (~$10M revenue)
Act as a trusted technical advisor to engineering teams

What You’ll Bring

5+ years in a technical customer-facing role (TAM / CSM)
Strong knowledge of build systems and CI/CD (e.g. Bazel, Jenkins, GitHub Actions)
Experience with cloud platforms (AWS, Azure, or GCP) and distributed systems
Ability to translate technical value into business impact

Nice to Have