Technical Account Management Lead

Playlist; San Luis Obispo (CA); Remote; USD 120,000 - 180,000; Full time

Job summary

Playlist is seeking a Manager, Technical Account Management to lead a team delivering exceptional TAM services. You will drive cross-functional collaboration, ensure customer success, and shape consultative practices to maximize product adoption and loyalty.

The role emphasizes strategic leadership, strong communication, and the ability to scale delivery across global customers, while partnering with People and Culture on team development.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Five (5) years of related work experience in account management.
• Three (3) years of previous strategic, high-level management experience.
• Three (3) years of management within Professional Services or Consulting.

Responsibilities

• Develop and evolve functional objectives to steer TAM activities.
• Engage customers to ensure onboarding, training and services drive adoption.
• Lead training and growth of the team with consultative practices and processes.
• Coordinate between cross-functional teams involved in the customer experience.
• Provide feedback to improve lead quality and handoffs from Sales to Strategic Accounts.
• Monitor customer satisfaction and adjust strategies to exceed expectations.

Skills

Leadership

Strategic planning

Communication

Data analysis

Cloud deployments

Education

Bachelor’s Degree or equivalent experience

Job description

Playlist is seeking a Manager, Technical Account Management to lead a team delivering exceptional TAM services. You will drive cross-functional collaboration, ensure customer success, and shape consultative practices to maximize product adoption and loyalty.

The role emphasizes strategic leadership, strong communication, and the ability to scale delivery across global customers, while partnering with People and Culture on team development.