Executive Director, Enterprise Technical Account Management

Playlist; United States; On-site; USD 131,000 - 175,000; Full time

Job summary

Playlist is seeking a Director of Technical Account Management to lead the TAM organization for our enterprise customers. You will hire, coach, and scale managers, while owning revenue retention and strategic customer relationships across Mindbody and the Playlist ecosystem.

The role demands deep technical fluency with APIs, data models, migrations, and integration projects, and requires significant in-person engagement with key accounts across the East Coast, including NYC area travel.

Qualifications

• 8–12+ years in leadership roles within enterprise SaaS.
• Experience managing managers in a technical customer-facing org.
• Hands-on with Mindbody platform, data model, APIs, and integrations.
• Strong API, data, and migration expertise with customer requirements.
• Proven ability to drive revenue growth and retention.

Responsibilities

• Lead and scale the TAM organization through managers and coaching.
• Define role expectations, KPIs, and career paths with frameworks.
• Own revenue retention across the enterprise portfolio.
• Build executive relationships with onsite reviews and planning sessions.
• Serve as senior technical voice for enterprise customers (architecture, migrations).
• Establish processes and tooling to scale the function.
• Partner with Product and Engineering to influence roadmap.
• Anticipate risk and address at-risk accounts proactively.
• Operate with agility and hands-on involvement with high-stakes accounts.

Skills

Leadership experience

People management

Mindbody platform

APIs & webhooks

SQL

Data modeling

Enterprise SaaS

Revenue growth

Travel readiness

Fitness industry knowledge

Job description

Playlist is seeking a Director of Technical Account Management to lead the TAM organization for our enterprise customers. You will hire, coach, and scale managers, while owning revenue retention and strategic customer relationships across Mindbody and the Playlist ecosystem.

The role demands deep technical fluency with APIs, data models, migrations, and integration projects, and requires significant in-person engagement with key accounts across the East Coast, including NYC area travel.