Associate Technical Account Manager - Implementation

Playlist; San Luis Obispo (CA); Remote; USD 65,000 - 95,000; Full time

Job summary

Playlist seeks an Associate Technical Account Manager to support the Technical Account Management team in North America. You will assist in the implementation and configuration of MINDBODY software for TAM customers while managing a small book of business as the main contact for those accounts.

You will build technical knowledge of Mindbody products, collaborate cross-functionally, and help identify optimization opportunities to deliver exceptional customer value.

Qualifications

• 1+ year experience in a high-level customer technical support or service role; SaaS experience preferred.
• Strong written and verbal communication; ability to convey technical concepts to non-technical audiences.
• Excellent time management, organization, and ability to handle multiple tasks with deadlines.

Responsibilities

• Support Technical Account Managers in North America by handling day-to-day customer engagements and onboarding tasks.
• Build technical knowledge of Mindbody products, partners, and services to assist customers effectively.
• Manage a small book of business, serving as primary contact for assigned accounts, and coordinate with TAMs for solutions.

Job description

Playlist seeks an Associate Technical Account Manager to support the Technical Account Management team in North America. You will assist in the implementation and configuration of MINDBODY software for TAM customers while managing a small book of business as the main contact for those accounts.

You will build technical knowledge of Mindbody products, collaborate cross-functionally, and help identify optimization opportunities to deliver exceptional customer value.