TechEdge Service Coordinator: Dispatch & Scheduling Pro

Patterson Companies, Inc.; City of Rochester, Northern (NY, KY); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) Match

Paid Time Off

Holiday & Floating Holidays

Volunteer Time Off

Educational Assistance

Parental Leave

LifeWorks EAP

Patterson Perks

Job summary

Patterson Companies, Inc. is seeking a TechEdge Service Coordinator in Rochester, NY. You will dispatch and schedule service requests, allocate technicians, and manage the lifecycle of service orders to ensure timely responses and accurate invoicing.

Ideal candidates boast strong customer service, organization, and communication skills, with proficiency in Microsoft 365 and SAP CRM. A collaborative, patient-first environment supports career growth and continuous improvement.

Qualifications

• Associates degree or higher preferred or 2–5 years of industry experience.
• Strong customer service orientation with dispatching experience.
• Excellent written and verbal communication and attention to detail.

Responsibilities

• Triages calls and inquiries from customers.
• Assigns and schedules service requests for clients or staff.
• Manages resources efficiently for all scheduled service.
• Monitors service orders assigned to technicians.
• Creates, edits, completes and invoices service orders.
• Reconciles CRM reports monthly and supports procurement planning.

Skills

Customer service

Dispatching

Multi-tasking

Organizational skills

Communication skills

Microsoft 365

SAP CRM

Problem solving

Education

Associate degree or higher

Tools

Microsoft 365

SAP CRM

Job description

Patterson Companies, Inc. is seeking a TechEdge Service Coordinator in Rochester, NY. You will dispatch and schedule service requests, allocate technicians, and manage the lifecycle of service orders to ensure timely responses and accurate invoicing.

Ideal candidates boast strong customer service, organization, and communication skills, with proficiency in Microsoft 365 and SAP CRM. A collaborative, patient-first environment supports career growth and continuous improvement.