TechEdge Service Coordinator

Patterson Companies, Inc.; Cincinnati (OH); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401(k) match

Paid time off

Holiday pay & floating holidays

Volunteer time off

Educational assistance

Parental leave

LifeWorks

Job summary

Patterson Dental is seeking a TechEdge Service Coordinator to professionally dispatch and schedule service requests, coordinating technicians and resources for timely service delivery.

Role requires autonomy in resource planning, strong customer service, and proficiency with SAP CRM and Microsoft 365. The position emphasizes teamwork and adherence to Patterson values across branches.

Qualifications

• Associates degree or higher preferred or 2-5 years equivalent industry experience.
• Strong customer service orientation with excellent written and verbal communication.
• Excellent organization, multitasking, sound judgment and attention to detail.
• Ability to contribute to team environment and learn new skills.
• Solid planning and written/verbal communication skills.
• Efficient with technology including Microsoft 365 and SAP CRM.

Responsibilities

• Triages calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently and effectively for all scheduled service.
• Monitors service orders assigned to technicians.
• Handles life cycle of service orders (create, edit, complete, invoice).
• Reconciles CRM reports on a monthly basis.
• Collaborates with Branch Procurement Specialist on resource and project planning.
• Demonstrates Patterson values & professionalism at all times.
• Performs other service coordinator duties as assigned.

Skills

Customer service

Organizational skills

Communication skills

Detail-oriented

Education

Associates degree

Tools

SAP CRM

Microsoft 365

Job description

Patterson isn’t just a place to work, it’s a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

Essential Functions

• Triages calls and inquiriesfrom customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently and effectively for all scheduled service.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
• Reconciles various CRM reports on amonthly basis.
• Works closely with the Branch Procurement Specialist(s) with resource and project planning.
• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
• Performs other service coordinator duties as assigned.

Job Qualifications

Minimum Qualifications:

• Associates degree or higherpreferred or 2-5 years equivalent industry experience.
• Expresses strong customer serviceorientation or related dispatching experience through excellent written and verbal/phone communication skills.
• Has strong organizational andmulti-tasking skills, demonstrates sound judgment and excellentdecision-making abilities, and shows a great attention to detail.
• Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.
• Possesses strong planning andorganizational skills, both written and verbal.
• Uses technology with efficiency,including Microsoft 365 and SAP CRM platforms.

Preferred Qualifications:

• 1-3 years dispatching and customerservice experience, with previous experience in the Dental industry preferred.
• Previous working experience with project or resource coordination.
• Bookkeeping/accounting experience preferred.

What’s In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program
• 401(k) Match Retirement Savings Plan
• Paid Time Off (PTO)
• Holiday Pay & Floating Holidays
• Volunteer Time Off (VTO)
• Educational Assistance Program
• Full Paid Parental and Adoption Leave
• LifeWorks (Employee Assistance Program)
• Patterson Perks Program

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

$23.17 - $30.13

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.