Tech Training Specialist — Salesforce & EMR Training (Hybrid)

Bancroft; Cherry Hill Township (NJ); Hybrid; USD 65,000 - 78,000; Full time

Job summary

Bancroft in Cherry Hill, NJ seeks a Tech Training Specialist to design, develop and deliver technical training on software and systems for staff. You will maintain training materials, catalogs, and schedules, collaborating with the Corporate Training team to integrate technology training into the curriculum.

Responsibilities include training staff on Salesforce CRM, EHR/COCentrix CCP, and EDMS GlobalSearch, creating user guides, videos and courses, and analyzing training needs to propose new

Qualifications

• Bachelor’s degree or 8 years of relevant experience.
• 3–5 years experience as a technology trainer or similar role.
• Experience with Google Applications, EMR/EHR software, and CRM systems.

Responsibilities

• Provide training on software applications and systems to Bancroft staff.
• Create and maintain a monthly training schedule published to Bancroft Intranet (The Buzz).
• Maintain training materials, user guides, videos and presentations.
• Develop and maintain a catalog of courses delivered in-person or via web.
• Collaborate with CRM/EMR/EHR teams to roll out new solutions and trainings.

Skills

Mobile devices

Operating systems

Google G-Suite

Training delivery

Leadership

Communication

Collaboration

Deadline management

Analytical thinking

Customer service

EMR/EHR software familiarity

Education

Bachelor’s Degree or 8 years experience

Tools

Google Applications

EMR/EHR software

Job description

Bancroft in Cherry Hill, NJ seeks a Tech Training Specialist to design, develop and deliver technical training on software and systems for staff. You will maintain training materials, catalogs, and schedules, collaborating with the Corporate Training team to integrate technology training into the curriculum.

Responsibilities include training staff on Salesforce CRM, EHR/COCentrix CCP, and EDMS GlobalSearch, creating user guides, videos and courses, and analyzing training needs to propose new