Tech Training Specialist: Salesforce & EMR Expert (Hybrid)

Bancroft; Cherry Hill Township (NJ); Hybrid; USD 65,000 - 78,000; Full time

Job summary

Bancroft in Cherry Hill, NJ seeks a skilled Technical Training Specialist to design, develop, and deliver technical training across software applications and systems. The role entails creating training materials, coordinating schedules, and maintaining documentation for ongoing programs.

The specialist partners with Bancroft’s Corporate Training team to align technology training with the broader curriculum and supports CRM (Salesforce), EHR (CCentrix CCP), and EDMS (GlobalSearch) deployments,

Qualifications

• Bachelor's Degree or 8 years of relevant experience.
• 3-5 years as a technology trainer or similar role.
• Experience with Google Applications, EMR/EHR software, and CRM systems.

Responsibilities

• Provide training to Bancroft staff on software applications and systems.
• Create and maintain a monthly training schedule and publish it on the intranet.
• Complete monthly reports and maintain a training database.
• Develop course catalogs for in-person and web delivery.
• Create user guides, videos, and training materials.
• Collaborate on training for CRM, EHR, and EDMS system rollouts.
• Evaluate training trends and propose new opportunities.
• Coordinate with BTS and HR Training teams to align content with needs.

Skills

Mobile devices

Cross-platform OS

Google G-Suite

Group training delivery

Communication skills

Leadership

Deadline oriented

Collaboration

Analytical troubleshooting

Customer service

Education

Bachelor's Degree

Tools

Google Applications

CRM Salesforce

EHR CCP

EDMS GlobalSearch

Job description

Bancroft in Cherry Hill, NJ seeks a skilled Technical Training Specialist to design, develop, and deliver technical training across software applications and systems. The role entails creating training materials, coordinating schedules, and maintaining documentation for ongoing programs.

The specialist partners with Bancroft’s Corporate Training team to align technology training with the broader curriculum and supports CRM (Salesforce), EHR (CCentrix CCP), and EDMS (GlobalSearch) deployments,