Tech Training Specialist - Salesforce & EMR Trainer (Hybrid)

Bancroft; Tyndall Village (NJ); Hybrid; USD 65,000 - 78,000; Full time

Job summary

Bancroft is hiring a Technical Training Specialist in Cherry Hill, NJ, for hybrid work. The role delivers instruction on software applications and systems, designs and maintains training content, and collaborates with the Corporate Training team to embed technology training into the curriculum.

The position requires experience delivering both in-person and online training, plus knowledge of CRM, EHR, and EDMS systems. Bachelor’s degree or 8 years’ experience is expected.

Qualifications

• Bachelor’s Degree Required, OR, 8 years experience.
• 3-5 years experience as a technology trainer or similar field.

Responsibilities

• Provide training, using various learning modalities, to Bancroft staff on software applications and systems.
• Create and maintain a monthly training schedule published to Bancroft Intranet (The Buzz)
• Complete monthly reports on training sessions held within the organization and maintain database of training provided.
• Create and maintain a catalog of courses that can be delivered through various modes including in-person and via the web.
• Develop and maintain user guides, videos, presentations, and other training materials as required/
• Participate in project team discussions as necessary to develop and administer training for new solution rollouts, primarily for our CRM (Salesforce), EHR (COCentrix CCP), and EDMS (GlobalSearch) systems.
• Evaluate support request trends to determine and implement new training opportunities.
• Work Closely with the BTS Management team as well as the HR Training team to stay abreast of the organizations technology training needs and develop content and training strategies in support of those needs.

Job description

Bancroft is hiring a Technical Training Specialist in Cherry Hill, NJ, for hybrid work. The role delivers instruction on software applications and systems, designs and maintains training content, and collaborates with the Corporate Training team to embed technology training into the curriculum.

The position requires experience delivering both in-person and online training, plus knowledge of CRM, EHR, and EDMS systems. Bachelor’s degree or 8 years’ experience is expected.