Tech Training Specialist

Bancroft; Cherry Hill Township (NJ); Hybrid; USD 65,000 - 78,000; Full time

Job summary

Bancroft in Cherry Hill, NJ seeks a skilled Technical Training Specialist to design, develop, and deliver technical training across software applications and systems. The role entails creating training materials, coordinating schedules, and maintaining documentation for ongoing programs.

The specialist partners with Bancroft’s Corporate Training team to align technology training with the broader curriculum and supports CRM (Salesforce), EHR (CCentrix CCP), and EDMS (GlobalSearch) deployments,

Qualifications

• Bachelor's Degree or 8 years of relevant experience.
• 3-5 years as a technology trainer or similar role.
• Experience with Google Applications, EMR/EHR software, and CRM systems.

Responsibilities

• Provide training to Bancroft staff on software applications and systems.
• Create and maintain a monthly training schedule and publish it on the intranet.
• Complete monthly reports and maintain a training database.
• Develop course catalogs for in-person and web delivery.
• Create user guides, videos, and training materials.
• Collaborate on training for CRM, EHR, and EDMS system rollouts.
• Evaluate training trends and propose new opportunities.
• Coordinate with BTS and HR Training teams to align content with needs.

Skills

Mobile devices

Cross-platform OS

Google G-Suite

Group training delivery

Communication skills

Leadership

Deadline oriented

Collaboration

Analytical troubleshooting

Customer service

Education

Bachelor's Degree

Tools

Google Applications

CRM Salesforce

EHR CCP

EDMS GlobalSearch

Job description

Overview

We're Hiring: Technical Training Specialist

Hours: 8:00am-4:30pm M-F (hybrid)

Location: Cherry Hill, NJ

Salary: USD $65K - $78K

Responsibilities

Position Summary:

The Technology Training Specialist position is essential to provide instruction to staff on current software applications and systems. The Technology Training Specialist is responsible for the design,development, coordination, delivery, documentation and maintenance of technical training delivered at Bancroft. The Technology Training Specialist partners with Bancroft’s Corporate Training team to integrate technology training into the corporate training curriculum.

Essential Responsibilities:

• Provide training, using various learning modalities, to Bancroft staff on software applications and systems.
• Create and maintain a monthly training schedule published to Bancroft Intranet (The Buzz)
• Complete monthly reports on training sessions held within the organization and maintain database of training provided.
• Create and maintain a catalog of courses that can be delivered through various modes including in-person and via the web.
• Develop and maintain user guides, videos, presentations, and other training materials as required/
• Participate in project team discussions as necessary to develop and administer training for new solution rollouts, primarily for our CRM (Salesforce), EHR (COCentrix CCP), and EDMS (GlobalSearch) systems.
• Evaluate support request trends to determine and implement new training opportunities.
• Work Closely with the BTS Management team as well as the HR Training team to stay abreast of the organizations technology training needs and develop content and training strategies in support of those needs.

Position Requirements:

• Experience with mobile devices (e.g. tablets, smartphones, netbooks, laptops)
• Must have a reasonable understanding of multiple operating systems such as: Windows, ChromeOS, iOS, Android.
• Must demonstrate an advanced understanding of Google G-Suite productivity suit.
• Experience planning and successfully delivering large and small group training classes.
• Ability to work well and maintain composure under the pressures of a dynamic educational environment
• Must be available to work occasional prolonged and irregular hours.
• Strong leadership and personal management skills
• Must have excellent communication skills, both written and verbal
• Must possess an ability to, and regularly demonstrate collaboration with, peers in a clear and concise manner
• Must maintain the ability to meet deadlines
• Must possess a high degree of analytical and troubleshooting abilities in order to provide effective training in synchronous and asynchronous environments
• Maintain a positive attitude when dealing with all staff - Customer Service Skills
• Knowledge of Electronic Medical Records (EMR) and Electronic Health Record (EHR) software.

Qualifications

• Bachelor’s Degree Required, OR, 8 years experience
• 3-5 years experience as a technology trainer or similar field.
• Experience with computer applications including Google Applications, Electronic Document Management software, Customer Relationship Management software . Prior experience in a clinical or medical environment preferred. Knowledge of electronic health records and healthcare information regulations beneficial.

EEO Statement

Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace.We advocate for and embrace an inclusive and just world.One world. For everyone.We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators.Bring your authentic self to our team.

Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in itshiring and employment practices,so that every team member can feel a true sense of belonging, and maximize their unique potential. To this end, all applicants will receive consideration for employment without regard to age, race, color,religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.