Technology Specialist

Family Security Credit Union; Decatur (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

Family Security Credit Union is seeking an IT Support Specialist to install, upgrade, and maintain computer hardware and software, coordinate with outsourced vendors, and assist the Information Systems Manager in researching and implementing new technologies to improve member access and staff efficiency.

The role provides general support to employees, maintains core data processing and third party components, helps operate and upgrade information system vendors' solutions, and ensures system

Qualifications

• Up to one year of related experience.
• High School Diploma or equivalent.
• Must be 18 years of age or older.
• Familiar with computer networking.

Responsibilities

• Provides general support to all employees for information system issues.
• Maintains and upgrades the core data processing system and connected third party components (hardware/software).
• Becomes familiar and works with information system vendors' to operate, maintain, and upgrade various third party services, software solutions, and hardware platforms.
• Provides PC support including hardware maintenance, upgrades, software installation and configuration, troubleshooting, and internal repair or referral for external repair when internal repair is not feasible.
• Trains employees on PC fundamentals including operating system, word processing, spreadsheets, etc.
• Monitors helpdesk requests and responds accordingly.
• Generates reports from the information system.
• Maintains and administers the network.
• Backs up critical data files.
• Administers the core data processing system.
• Performs other related duties as assigned.

Skills

Microsoft Office

PC knowledge

Networking

Education

Four year degree in Computer Science or related field

Tools

None

Job description

Job Type

Full-time

Description

Install, upgrade, and maintain computer hardware and software. Coordinate technology needs with outsourced vendors for efficiency and cost-effectiveness. Assist Information Systems Manager in researching, planning, and implementing new technologies to improve member access and staff efficiency.

Major Duties and Responsibilities

• Provides general support to all employees for information system issues.
• Maintains and upgrades the core data processing system and connected third party components (hardware/software).
• Becomes familiar and works with information system vendors' to operate, maintain, and upgrade various third party services, software solutions, and hardware platforms.
• Provides PC support including hardware maintenance, upgrades, software installation and configuration, troubleshooting, and internal repair or referral for external repair when internal repair is not feasible.
• Trains employees on PC fundamentals including operating system, word processing, spreadsheets, etc.
• Monitors helpdesk requests and responds accordingly.
• Generates reports from the information system.
• Maintains and administers the network.
• Backs up critical data files.
• Administers the core data processing system.
• Performs other related duties as assigned.

Qualifications

Required Qualifications

• Up to one year of similar or related experience
• High School Diploma or equivalent
• Must be 18 years of age or older
• Extensive PC knowledge, including Microsoft Office skills
• Familiar with computer networking

Preferred Qualifications

• Four year college degree in Computer Science or related field.
• Ability to work in a team environment.
• Excellent communication skills while using a pleasant tone and common conversational courtesies.
• Good interpersonal skills to include being courteous, diplomatic, and tactful.
• Previous experience within information systems environment at a financial institution.
• Good organizational skills.
• Ability to multitask when necessary.

Expectations

• Ability to sit for extended periods of time.
• Ability to bend and lift items, up to 50 pounds, overhead.
• Ability to work extended or flexible hours to include nights, weekends, and on-call rotation.
• Return all messages within the same day received.
• To keep management and operational areas informed regarding information system service interruptions keeping interruptions to a minimum and scheduling down time during off-peak hours.
• To maintain all hardware in working order ensuring that all systems are functioning within the established parameters and ensure essential hardware is put back into service within 24 hours and non-essential hardware is put back into service within 1 week in the event of a failure.
• To keep credit union licensed software current by testing and updating software as new versions are released.
• To ensure the smooth and effective operations of the credit union's information systems and provide training and support for employees related to information systems.

This job description is not a complete statement of all duties and responsibilities comprising this position.

EOE, Including Disability/Vets

Board Approved June 19, 2018