IT Systems & Security Specialist

Socket.dev; Cuyahoga Heights (OH); On-site; USD 59,000 - 88,000; Full time

Job summary

Firefighters Community Credit Union is seeking an Information Systems & Technology Specialist to join our operations team in the Cuyahoga Heights location. This full-time role focuses on supporting our hardware, software, and network needs to keep systems secure and productive.

You will troubleshoot, manage user access, coordinate with vendors, and help plan resources across branches; some travel to other locations is required.

Qualifications

• Three to five years of similar or related experience.
• Two-year college degree or equivalent certification or licensing.
• Willingness to learn new systems and technology.

Responsibilities

• Serves as the credit union's first point of contact for teammate software, hardware, and technology support
• Troubleshoot and resolve basic hardware, software, connectivity, and technology issues
• Assist with user account management and access, including within Microsoft environment
• Ensure safety and soundness of credit union's hardware, software, and information systems
• Maintain accurate documentation, including policies, procedures, tickets, and resolutions
• Support basic network connectivity troubleshooting
• Provide or assist with ongoing training and support in information security, including cybersecurity, for employees
• Work with third-party IT vendors on complex network or software issues
• Contribute to short- and long-range planning for needed resources

Skills

IT support

Education

Two-year college degree or equivalent certification or licensing

Tools

Microsoft environment

Job description

Firefighters Community Credit Union is seeking an Information Systems & Technology Specialist to join our operations team in the Cuyahoga Heights location. This full-time role focuses on supporting our hardware, software, and network needs to keep systems secure and productive.

You will troubleshoot, manage user access, coordinate with vendors, and help plan resources across branches; some travel to other locations is required.