Tech Support & Training Specialist I

IT - HELP DESK; Medford (OR); On-site; USD 34,000 - 45,000; Full time

Job summary

Medford School District 549C is seeking a Technical Support Specialist I – IT HelpDesk to provide frontline computer support for district staff and assist with software troubleshooting. You will help staff with training and maintain documentation for common issues.

Under supervision of the HelpDesk Services Supervisor, responsibilities include handling requests, testing program changes, and helping with user accounts and login problems. English fluency required; Spanish encouraged.

Qualifications

• High school diploma or GED required; some college/work training preferred.
• Experience with computer applications and training non-technical users.
• Ability to communicate clearly and document issues efficiently.
• Fluency in English; Spanish encouraged and beneficial.

Responsibilities

• Provide technical support to district staff for software and hardware.
• Deliver training on computer programs and create user guides.
• Test and document changes in programs; assist with web pages for staff.
• Liaise with vendors and district staff; assist with account management.
• Maintain knowledge of district software and safety policies.

Skills

Customer support

Technical troubleshooting

Staff training

Team collaboration

Education

High school diploma or GED

Associate's degree or equivalent

Tools

Email

Internet software

Inventory software

Spreadsheets

Word processing

Job description

Medford School District 549C is seeking a Technical Support Specialist I – IT HelpDesk to provide frontline computer support for district staff and assist with software troubleshooting. You will help staff with training and maintain documentation for common issues.

Under supervision of the HelpDesk Services Supervisor, responsibilities include handling requests, testing program changes, and helping with user accounts and login problems. English fluency required; Spanish encouraged.