Technical Support Specialist I - Help Desk

IT - HELP DESK; Medford (OR); On-site; USD 34,000 - 45,000; Full time

Job summary

Medford School District 549C is seeking a Technical Support Specialist I – IT HelpDesk to provide frontline computer support for district staff and assist with software troubleshooting. You will help staff with training and maintain documentation for common issues.

Under supervision of the HelpDesk Services Supervisor, responsibilities include handling requests, testing program changes, and helping with user accounts and login problems. English fluency required; Spanish encouraged.

Qualifications

• High school diploma or GED required; some college/work training preferred.
• Experience with computer applications and training non-technical users.
• Ability to communicate clearly and document issues efficiently.
• Fluency in English; Spanish encouraged and beneficial.

Responsibilities

• Provide technical support to district staff for software and hardware.
• Deliver training on computer programs and create user guides.
• Test and document changes in programs; assist with web pages for staff.
• Liaise with vendors and district staff; assist with account management.
• Maintain knowledge of district software and safety policies.

Skills

Customer support

Technical troubleshooting

Staff training

Team collaboration

Education

High school diploma or GED

Associate's degree or equivalent

Tools

Email

Internet software

Inventory software

Spreadsheets

Word processing

Job description

Technical Support Specialist I - Help Desk

Medford School District, 549C IT - HELP DESK - MEDFORD, Oregon Open in Google Maps

Job Details

Job ID: 5905514
Application Deadline: Posted until filled
Re-Posted: Sep 08, 2026 7:00 AM (UTC)
Starting Date: To Be Determined

Job Description

Job Title: Technical Support Specialist I – IT HelpDesk

Supervisor: HelpDesk Services Supervisor

Job Classification: Classified

FLSA Status: Nonexempt

Days: 260

Summary:Under the supervision of the HelpDesk Services Supervisor, provides technical support and service to district personnel about various software products and programs. May function as a resource person, collaborates with departmental staff and others in developing services, and serves as a backup to others in the department.

Essential Duties and Responsibilities:

• Provides general clerical support, including answering telephones, work orders, ordering supplies, taking notes at meetings, and routing messages and telephone calls as appropriate.
• Provides general training on computer programs and technical concepts, including the development and support of web pages to staff in one-on-one and small-group situations.
• May test and document program changes in new and existing programs.
• May act as a liaison between vendors/agencies and district staff.
• May conduct research and technical support relevant to state standards.
• Coordinates and conducts computer training classes for district personnel.
• Designs instructional guides, user manuals, and other media for individual and group training of district staff.
• Attends training as required.
• May maintain District network and programs. (User names, passwords, entering new employees and moving employees to new sites, troubleshooting login problems, etc.).
• Maintains competency in all position responsibilities.
• Complies with all safety and work rules, policies, and procedures.
• Responsible for properly utilizing, operating, and maintaining all department resources.
• Provides support to other positions as needed.
• Assumes additional responsibilities as appropriate with little or no supervision.
• Performs other related duties as assigned.

Marginal Duties and Responsibilities:

• Makes recommendations for program modifications.
• May coordinate annual shredding of documents.
• May process returned student report cards.
• May coordinate student employees.

Supervisory Responsibilities:

• All Medford School District employees supervise students and maintain a safe environment.

Qualifications:An individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience:High school diploma or General Education Diploma (GED); Associate's degree (A.A.) or equivalent from a two-year college or technical school; two years of experience with computer applications and training non-technical persons to use office-related software or equivalent combination of education and experience.

Interpersonal Skills:Ability to interact appropriately with teachers, staff, community members, and students. Focuses on solving conflict; maintains confidentiality; Contributes to building a positive team spirit.

Language Skills:Ability to communicate verbally and in writing fluently in English. Preference may be given to applicants fluent in English and Spanish. The ability to communicate in Spanish is preferred. Ability to effectively present information and respond verbally to questions from groups of administrators and school staff. Ability to read, analyze and interpret technical journals. Ability to respond in writing to common inquiries from staff. Ability to write technical documentation that conforms to prescribed style and format.

Mathematical Skills:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply basic concepts of algebra and geometry.

Reasoning Ability:Ability to apply logical or scientific thinking principles to various intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.). Ability to deal with a variety of abstract and concrete variables.

Computer Skills:To perform this job successfully, an individual should have general knowledge of essential computer components, fundamental repair procedures, and the ability to use email, internet software, inventory software, spreadsheets, and word processing software—appropriate computer certification(s) as determined by the District.

Certificates, Licenses, Registrations:Certificates determined necessary by the District, including valid Oregon driver's license and Microsoft Software Certification.

Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit, use hands for fine manipulation, handle or feel and reach with hands and arms. The employee must frequently smell, walk, stand, stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, the ability to adjust focus, depth perception, and peripheral vision. Speaking clearly enough to be able to be understood by others. Ability to identify and understand the speech of another person. Emotional stability to work effectively under pressure and control all aspects of the job.

Work Environment:The work environment characteristics described here represent those employees may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The noise level in the work environment is usually low to moderate. Employees may be exposed to blood borne pathogens and subject to temperature fluctuations, fumes, odors, and dust.

EQUAL OPPORTUNITY EMPLOYER

Medford School District 549C is an Equal Opportunity Employer, and in accordance with Federal and State legislation, including Title IX, title VIII, ORS 659.150, does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, age, disability,immigration status or citizenship status in employment or educational programs.

Medford School District 549C is an equal opportunity employer and provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235.

Qualifying veterans and disabled veterans may obtain preference by submitting as verification of eligibility, a copy of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) or a letter from the US Dept. of Veteran’s Affairs indicating receipt of a non-service connected pension to your application by the closing date. Disabled Veterans must also submit a copy of their Veteran’s disability preference letter from the Dept. of Veteran Affairs, unless the information is included on the DD Form 214/215.

Note: This is not necessarily an exhaustive or all-inclusive list of responsibilities, skills, duties, requirements, efforts, functions, or working conditions associated with the job. This job description is not a contract of employment or a promise or guarantee of any specific terms or conditions of employment. The school district may add to, modify or delete any aspect of this job (or the position itself) whenever it deems advisable.

Position Type: Full-Time
Salary: $24.93 to $32.71 Per Hour
Job Categories:

Support Staff > Computer Support

Support Staff > Network Services

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Trina Ash
• Phone: [phone]
• Email: [e-mail]