IT Help Desk Specialist I

Technology Dept.; Moses Lake (WA); On-site; USD 42,000 - 51,000; Full time

Job summary

Moses Lake School District 161 seeks a Technology Specialist I to deliver level 1 technical support to district end users, handling hardware and software installation, maintenance, and issue resolution. This is a full-time, 8-hour/day, 260-day/year position within the Technology Dept.

Reporting to the Technology Director, the role involves helping with help desk requests by phone, email, onsite, or remote, diagnosing issues on PC and Mac platforms, and assisting with network and printer setup as

Qualifications

• Associates degree in related technology field or 2+ years of work experience required.
• Knowledge of PC troubleshooting for Windows and Macintosh.
• Basic understanding of PC hardware, peripherals, and LAN operations.

Responsibilities

• Provide help desk support via phone, onsite, and remote channels.
• Install, configure, diagnose, repair desktop PCs and peripherals (PC & Mac).
• Provide basic network connectivity support for LAN equipment.
• Install and diagnose printers (local and network).
• Maintain inventory of technology assets and document issues in the ticketing system.

Skills

PC troubleshooting

Windows

Macintosh

LAN basics

Customer support

Technical reading

Education

Associates degree or equivalent

Tools

CompTIA certifications

Microsoft certifications

Cisco certifications

Job description

Moses Lake School District 161 seeks a Technology Specialist I to deliver level 1 technical support to district end users, handling hardware and software installation, maintenance, and issue resolution. This is a full-time, 8-hour/day, 260-day/year position within the Technology Dept.

Reporting to the Technology Director, the role involves helping with help desk requests by phone, email, onsite, or remote, diagnosing issues on PC and Mac platforms, and assisting with network and printer setup as