Telephony Engineer

Frontline Consulting Services (FCS) Inc; Lansing (MI); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Accident Insurance

Hospital Insurance

401(k) Retirement Plan

Life Insurance

Short-Term Disability

Long-Term Disability

Health Savings Account

Transportation Benefits

Employee Assistance Program

Paid Time Off

Zusammenfassung

Frontline Consulting Services (FCS) Inc. seeks a telephony specialist to design, configure, test, deploy, and maintain Avaya-based infrastructure, including NiCE CXone, for a large call center in Michigan. You will analyze call flows and IP architecture, resolve complex voice incidents, manage patches and upgrades, and coordinate projects and vendors.

A 24/7 on-call rotation is required. The role requires deep expertise in ACD, vectors, and call flow design to support complex telephony

Qualifikationen

• Five years minimum experience managing and troubleshooting Avaya systems.
• Experience using NiCE CXone.
• Ability to work with ACD, vectors, and call flow design in complex telephony environments.

Aufgaben

• Design, configure, test, deploy, and maintain telephony infrastructure.
• Resolve complex voice incidents and outages.
• Manage patches and upgrades for the telephony environment.
• Coordinate projects and vendors; support a large call center.
• Participate in a 24/7 on-call rotation.

Kenntnisse

Avaya Management

Avaya Troubleshooting

NiCE CXone

Avaya Aura

Telephony Infrastructure

Contact Center Systems

Automatic Call Distribution

Call Flow Design

Call Vectors

SIP Gateways

AudioCodes

Avaya SIP

Avaya CMS

NiCE Recording

Workforce Management

IP Architecture

Tools

Avaya Management

Avaya Troubleshooting

NiCE CXone

Avaya Aura

ACD

Vectors

Jobbeschreibung

Design, configure, test, deploy, and maintain telephony infrastructure, including Avaya and NiCE contact center systems, while analyzing call flows, traffic, and IP architecture. Resolve complex voice incidents and outages, manage patches and upgrades, coordinate projects and vendors, and provide support for a large call center, including participation in a 24/7 on-call rotation.

Requirements

The role calls for at least five years of experience managing and troubleshooting Avaya systems, along with experience using NiCE CXone. Candidates should be able to work with ACD, vectors, and call flow design and support complex telephony environments; no education requirement is specified.

Key Skills

• Avaya Management
• Avaya Troubleshooting
• NiCE CXone
• Avaya Aura
• Telephony Infrastructure
• Contact Center Systems
• Automatic Call Distribution
• Call Flow Design
• Call Vectors
• SIP Gateways
• AudioCodes
• Avaya SIP
• Avaya CMS
• NiCE Recording
• Workforce Management
• IP Architecture

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Critical Illness Insurance
• Accident Insurance
• Hospital Insurance
• 401(k) Retirement Plan
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Health Savings Account
• Transportation Benefits
• Employee Assistance Program
• Paid Time Off