Tech Support Technician - K-12 Classroom & Device Expert

Boston Public Schools; Boston (MA); On-site; USD 52,000 - 64,000; Full time

Job summary

Boston Public Schools is seeking a Technology Support Technician at Campbell Resource Center to provide first‑level support for district hardware, software, and classroom technology. You will install, configure, and repair devices and assist staff and students to keep technology running smoothly.

Required: high school diploma; at least one year of hardware/software support; valid MA driver's license; Boston residency. Preferred: Google Workspace, ChromeOS, Windows, and inventory systems.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of experience supporting computer hardware, software, or technology systems.
• Ability to troubleshoot basic hardware and software issues.
• Ability to communicate effectively with technical and non-technical users.

Responsibilities

• Installs, configures, maintains, and troubleshoots district-supported devices, including desktops, laptops, Chromebooks, printers, and peripheral equipment.
• Provides first-level support for hardware, software, classroom technology, and technology-related service requests.
• Assists users with district-supported applications, operating systems, and technology resources.
• Supports classroom technology, instructional technology equipment, and school-based technology initiatives.
• Performs basic troubleshooting of network-connected devices and connectivity issues and escalates complex issues as appropriate.
• Assists with device deployment, collection, replacement, inventory management, and asset tracking activities.
• Maintains accurate records related to technology installations, repairs, inventory, and service requests.
• Works collaboratively with Service Desk, Network & Field Operations, Enterprise Systems, and school-based staff to resolve technology issues.
• Provides basic technology training and guidance to staff and end users.

Education

High school diploma or equivalent

Tools

Google Workspace

ChromeOS

Windows

Microsoft 365

Job description

Boston Public Schools is seeking a Technology Support Technician at Campbell Resource Center to provide first‑level support for district hardware, software, and classroom technology. You will install, configure, and repair devices and assist staff and students to keep technology running smoothly.

Required: high school diploma; at least one year of hardware/software support; valid MA driver's license; Boston residency. Preferred: Google Workspace, ChromeOS, Windows, and inventory systems.