Education IT Support Technician (Level 1)

Framingham Public Schools; Framingham (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Framingham Public Schools is seeking a Support Technician I to provide Level 1 technical support for software, hardware, and network issues. This role ensures effective troubleshooting and maintains comprehensive technology inventories for all district users.

The ideal candidate must have an Associate’s Degree in a related field, at least two years of experience in technical support, and strong communication skills. A commitment to diversity, equity, and inclusion is essential as a key part of the school’s mission.

Qualifications

• Minimum of two years of successful experience in technical support.
• Bilingual proficiency in Spanish and/or Portuguese is preferred.

Responsibilities

• Diagnoses and resolves Level 1 technical support tickets.
• Conducts timely field-support dispatches and delivers technical coaching.
• Coordinates deployment and asset management of district technology.

Skills

Hardware & OS Diagnostic Literacy

Ticketing & System Workflow Management

Deployment & Imaging Architectures

Clear Technical Communication

Software & Platform Competency

Organization & Time Management

Interpersonal & Relationship Building

Security & Regulatory Alignment

Cultural Proficiency

Resilience & Professional Composure

Education

Associate’s Degree in Information Systems, Computer Science or related

Job description

Framingham Public Schools is seeking a Support Technician I to provide Level 1 technical support for software, hardware, and network issues. This role ensures effective troubleshooting and maintains comprehensive technology inventories for all district users.

The ideal candidate must have an Associate’s Degree in a related field, at least two years of experience in technical support, and strong communication skills. A commitment to diversity, equity, and inclusion is essential as a key part of the school’s mission.