Support Team Lead: Mentor, Metrics & Satisfaction

Stoute Web Solutions; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Stoute Web Solutions is seeking a Support Manager in the United States to lead a growing frontline team, ensure customer satisfaction, and mentor new agents to uphold service standards.

The role emphasizes analyzing support metrics, identifying improvement opportunities, and calmly addressing escalated issues with strong leadership and problem-solving skills to drive efficiency and a high-quality customer experience.

Qualifications

• Experience in customer support.
• Leadership skills.
• Ability to handle stressful situations.
• Strong problem-solving skills.

Responsibilities

• Managing the support team and ensuring customer satisfaction.
• Training new support agents.
• Reviewing and analyzing support metrics to improve efficiency.
• Addressing escalated customer issues.

Skills

Experience in customer support

Leadership skills

Ability to handle stressful situations

Strong problem-solving skills

Job description

Stoute Web Solutions is seeking a Support Manager in the United States to lead a growing frontline team, ensure customer satisfaction, and mentor new agents to uphold service standards.

The role emphasizes analyzing support metrics, identifying improvement opportunities, and calmly addressing escalated issues with strong leadership and problem-solving skills to drive efficiency and a high-quality customer experience.