Trilingual BPO Team Leader | Mentorship & Growth

TaskUs; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

TaskUs, a global provider of outsourced digital services, is seeking a Team Lead in the United States. You will mentor a high-performing team, establish escalation channels, and drive scalable problem-solving through critical thinking and analytics.

The role requires 1+ years of people management experience in BPO, with Portuguese and English at B2 level. You will guide team development and ensure quality delivery in a fast-paced environment.

Qualifications

• Experience leading teams in BPO or call center environments.
• Strong analytical and creative problem-solving skills.
• Fluent communication in Portuguese and English (B2).

Responsibilities

• Provide mentorship, guidance, and career development to team members.
• Establish escalation channels and mutually agreed-upon procedures.
• Lead a high-performing team through transitions to develop scalable solutions.

Skills

People management

Analytical thinking

Creative problem-solving

Portuguese & English

Job description

TaskUs, a global provider of outsourced digital services, is seeking a Team Lead in the United States. You will mentor a high-performing team, establish escalation channels, and drive scalable problem-solving through critical thinking and analytics.

The role requires 1+ years of people management experience in BPO, with Portuguese and English at B2 level. You will guide team development and ensure quality delivery in a fast-paced environment.