Team Lead, Contact Center (10+ Agents) & Coach

The Results Companies; Paris (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

The Results Companies is seeking a Team Lead to manage a team of agents in Paris, Texas. The position includes responsibilities such as coaching agent performance, assisting with customer issues, and ensuring that service standards are met.

The ideal candidate should possess strong mentorship experience, excellent communication skills, and the ability to motivate a team. If you have a positive attitude and can multitask effectively, we want to hear from you!

Qualifications

• Experience as a Mentor.
• Perfect attendance for the last 30 days.
• Proficient knowledge of inbound contact center environment.
• Ability to accommodate a flexible schedule.

Responsibilities

• Manage a team of 10+ agents.
• Coach agent development areas and monitor performance.
• Assist agents with account issue troubleshooting.
• Conduct phone call monitoring to ensure customer service quality.
• Maintain up-to-date agent reference materials.

Skills

Mentorship experience

Phone skills

Customer service skills

Analytical skills

Troubleshooting expertise

Communication skills

Multi-tasking

Team development

Positivity

Listening and negotiation skills

Job description

The Results Companies is seeking a Team Lead to manage a team of agents in Paris, Texas. The position includes responsibilities such as coaching agent performance, assisting with customer issues, and ensuring that service standards are met.

The ideal candidate should possess strong mentorship experience, excellent communication skills, and the ability to motivate a team. If you have a positive attitude and can multitask effectively, we want to hear from you!